PCS – 15 years of innovation and global reach

With the spirit of continuous efforts of all staff and the trust and companionship of customers, PCS has firmly overcome the fledgling initial stage, gradually expanding the delivery network nationwide and reaching out to many countries around the world.

In 2010, PCS was born from the passion of a group of young colleagues with the common aspiration to contribute to the improvement of Vietnam's logistics industry. In the early days of starting up, the company faced countless difficulties such as limited resources, fierce market competition and primitive technology.

PCS 15th Anniversary Celebration: The Power of Innovation – Reaching the World

Journey of overcoming difficulties and transformation

Over the past 15 years, PCS has continuously affirmed its position as one of the leading dynamic and innovative logistics enterprises in Vietnam. Notably, when the COVID-19 pandemic broke out, causing a global shock and profoundly changing the supply chain, PCS still stood firm. Despite declining revenue and profit, cash flow and human resources under great pressure, PCS's board of directors chose to adapt through a groundbreaking decision to convert PCS from a traditional management model to an Open management model. This is not only a change in organizational structure but also a journey to redefine the core values ​​of the enterprise based on three pillars: "putting customers at the center"; "taking employees as the core of development" and "building a transparent, fair corporate culture, aiming for good and beautiful things".

What makes PCS different is the "people-centered" mindset.

Every decision at PCS must answer two questions: “What value does this create for customers?” and “What benefits does this bring to employees?”. It is this “open” spirit that has helped PCS form a modern corporate culture, where all internal activities revolve around the customer experience journey. When Open culture becomes the guiding principle, PCS enters a phase of comprehensive repositioning, not only in technology infrastructure but also in organizational thinking, management and operating model. At PCS, employees and customers are placed at the center, while company leaders play a supporting role, solving difficulties and inspiring employees to best develop their abilities. All PCS members work towards the common goal of creating real value, bringing better things to customers.

On that innovation journey, PCS continuously improves service processes, simplifies operations, shortens processing time and ensures transparency throughout the entire shipping journey. It is this persistence but determination that has helped PCS win the trust of many customers and big brands such as VinFast, Hoa Phat , Thien Long, SAIC Motor... The growth rate of new customers who are large-scale enterprises reaches an average of 20% per year, while the revenue of the entire system recorded an impressive increase of over 50% compared to the same period last year.

Thank you to our dear Customers and Partners who have always supported and accompanied PCS

Four pillars and new development path

Entering a new phase, PCS has defined its development strategy based on four main directions: "self-management, digitalization, greening and globalization". PCS continues to apply a flat organizational model, without command levels or intermediary layers, in which consulting groups play a leading, connecting and serving role for the team and small business groups operating flexibly in the same open ecosystem. This structure helps PCS accelerate decision-making, encourage creativity and improve work performance. In addition, PCS promotes digital transformation by applying advanced technologies such as artificial intelligence (AI), big data (Big Data), warehouse management system (WMS), order management system (OMS) and process automation. These technologies help optimize goods management, increase delivery speed, reduce errors and improve customer experience on each order.

New software is deployed, digitizing the entire process, shortening delivery time.

Not only innovating in technology, PCS also aims for sustainable development through a greening strategy. The company has gradually switched to using electric vehicles in transportation, renewable energy in warehouses, recycled packaging and reducing single-use plastic, demonstrating its social responsibility to the community and the planet. In terms of international cooperation, PCS has proactively expanded its business cooperation network with partners in ASEAN, the Middle East and the United States. In particular, PCS is one of the pioneering enterprises in Vietnam to develop the Halal Logistics model with specialized logistics services for goods serving the Muslim community, a community that always requires strict standards in operation, storage and transportation. This breakthrough helps PCS open new doors in the market of Muslim countries, an area with a global Halal trade value estimated at more than 2,500 billion USD per year.

PCS receives Halal logistics certificate – marking a new development milestone

15 years for the future “Innovative power – Reaching the world”

After 15 years of establishment and development, PCS has transformed itself into an open, flexible, and resilient organization, ready to adapt to all changes. Today's achievements are the crystallization of a bold strategic vision, the dedication of the staff, and the trust and companionship of customers and partners throughout the long journey. Looking back on that journey, PCS is not only proud of the growth and development in both quality and quantity, but also of the values ​​that the enterprise brings to society such as connecting people, promoting trade, creating jobs for many workers and contributing to bringing Vietnamese logistics closer to international standards.

PCS Receives ZeroDX Emergent Excellence 2025 Award in Beijing – China

“We believe that by taking people as the center, innovation as the driving force and transparency as the foundation, PCS will not only be the leading logistics enterprise in Vietnam but also a Vietnamese brand reaching the world,” shared a representative of PCS leadership. In the era of green, digital and globalization, PCS identifies innovation as an endogenous strength and a decisive factor for sustainable development. The company continues to invest heavily in technology, high-quality human resources as well as applying advanced management models to become the leading logistics group in Southeast Asia in the near future.

Fifteen years – not a long journey but enough to affirm the stature and courage of a Vietnamese enterprise that dares to dream big, dares to act and dares to innovate. With that spirit, PCS is writing a new chapter for its development journey – a chapter called “Innovative Power – Reaching the World”.

Source: https://baoquocte.vn/pcs-15-nam-hanh-trinh-doi-moi-va-vuon-tam-the-gioi-331694.html