Difficulties in submitting and processing unemployment insurance applications online in Dak Lak

Regarding this content, Dak Lak Provincial Newspaper, Radio and Television Reporter talked with Mr. Le Hai Ly, Director of Dak Lak Employment Service Center .

Director of Dak Lak Employment Service Center Le Hai Ly.

*Sir, workers reflect: although they received enthusiastic guidance from officers of Dak Lak Employment Service Center, they still received the result "invalid documents" when requesting to resolve unemployment benefits online through the National Public Service Portal (NDS). Can you tell us the main cause of this situation?

Dak Lak Employment Service Center has implemented online unemployment benefit settlement procedures on the National Public Service Portal according to Decision No. 990/QD-BNV, dated September 4, 2025 of the Ministry of Home Affairs, which has brought many obvious benefits: quick procedures, reduced travel costs and promoted digital transformation. However, after more than a month of pilot implementation, we have noted that technical and data problems are the main causes leading to invalid records.

The first is the error of synchronizing personal data: Employees have difficulty declaring or updating personal information such as address, medical examination and treatment place because these data fields are taken from the National Population Database (VNeID) by default. If the information on VNeID is not standardized, employees cannot edit and complete the profile.

Second is the lack of unemployment insurance (UI) payment data: This is the biggest problem. Many applications do not show the UI participation data of the Social Insurance (SI) agency. The system often reports an error saying "no closing information" or does not show full information about the SI payment process, leading to the application being considered incomplete according to regulations, so the application is rejected.

Third, the National Public Service Portal or the interconnected system frequently reports errors, making it impossible for workers to complete online application submission, even though they have followed the instructions correctly.

Dak Lak Employment Service Center is actively coordinating with the Social Insurance Agency and related units to review and synchronize data; strengthen guidance to ensure full unemployment insurance benefits for workers, even when having to switch to direct application submission.

Officers of Dak Lak Employment Service Center guide workers to directly handle unemployment insurance procedures. Photo: Hoang An

* Do the officers processing unemployment insurance records at Dak Lak Employment Service Center encounter similar difficulties and barriers, sir?

Technical and system difficulties directly affect the efficiency of processing social insurance records, specifically, frequent errors such as:

The default "Current Residence" information field is synchronized from the National Database and does not allow officers to edit it in practice. This makes it difficult to track, contact beneficiaries and carry out related procedures later.

The National Public Service Portal does not yet have the function to download electronic declarations and social insurance payment process data, causing officials to not have enough documents to store according to the provisions of the Law on Employment and encounter difficulties in comparison and checking. The documents that have been appraised and transferred to the account of the Department of Home Affairs leaders for approval often report errors that cannot be found, interrupting the settlement process.

The time of job search declaration on the National Public Service Portal does not match the issued Decision on receiving benefits, leading to the system suggesting incorrect suspension of benefits, even for workers who have not yet reached the first notification period. The monthly job search notification time has not been updated with holidays and Tet, leading to SMS information returned to workers being different from the official Decision.

The draft data of the Decision on receiving allowances exported from the National Public Service Portal cannot be edited, displaying errors in the number of months of payment, benefit level and notification time, forcing officers to manually check and reprocess outside the system, affecting the accuracy and settlement time.

* In order to achieve the goal of completely converting the submission of social insurance applications to the National Public Service Portal, gradually replacing the direct form, in your opinion, what are the key issues that need to be focused on thoroughly resolving the existing technical and procedural shortcomings?

To make online social insurance the main method, in my opinion, it is necessary to synchronously solve the main key points, focusing on perfecting the system and connecting data. That is to perfect and stabilize the technical system. First of all, we must fix the platform errors. For this content, the Center has sent a report to the Department of Home Affairs, recommending that the Department of Employment promptly propose to the Ministry of Home Affairs and the Government Office to handle and completely fix the current technical errors. The system needs to operate stably, avoiding frequent error reporting that disrupts the application process of workers.

Next is to connect data accurately and completely. Accordingly, it is necessary to ensure that data is connected accurately between the National Public Service Portal, the National Population Database, the Social Insurance agency (especially closing data, social insurance payment time) and the competent authority. And soon adjust the functions related to the process of processing records, notification of results and processing time in absolute accordance with the Law on Employment and guiding documents. This will put an end to the situation where records are notified of being overdue, which is not true in reality.

From the above difficulties and problems, the Department of Home Affairs has initially agreed to allow the Dak Lak Employment Service Center to receive applications in person (paper applications) for cases where the system does not have unemployment insurance payment data, in order to ensure timely benefits for workers. In the long term, the Center will continue to improve, apply information technology and promote propaganda to optimize the reception and processing of unemployment insurance applications on the National Public Service Portal, contributing to reducing workload and administrative reform.

* Thank you!

Nguyen Tien (performed)

Source: https://baodaklak.vn/xa-hoi/202510/kho-khan-trong-viec-nop-xu-ly-ho-so-bao-hiem-that-nghiep-truc-tuyen-tai-dak-lak-680071b/