Take people's satisfaction as a measure of service

Nam Dong Commune Police enhance their sense of responsibility and dedication to serving the people, contributing to strengthening people's trust in the grassroots police force.

Nam Dong Commune Police take people's satisfaction as a measure of administrative reform quality

In recent times, Nam Dong Commune Police have proactively advised local Party Committees and authorities to pay attention to investing in facilities and equipment to serve the work of receiving people and handling administrative procedures. The "one-stop" department of the Commune Police is arranged in a spacious, clean, neat and modern manner, creating a good impression on people when they come to work.

At the one-stop shop, many people expressed their satisfaction with the service attitude of the officers and soldiers of Nam Dong Commune Police. Ms. Vuong Thi Lan Anh, residing in Hamlet 2, Nam Dong Commune, shared: "I went to the Commune Police to register and activate electronic identification accounts for my children. All procedures were very quick and easy, information was encoded by QR code, and the officers gave enthusiastic and friendly instructions."

Identifying the promotion of administrative reform as a breakthrough, Nam Dong Commune Police has focused on many synchronous solutions. The unit proactively advised the government to mobilize social resources to invest in equipment serving administrative work such as computers, printers, network systems, reception desks and chairs, public announcement boards of procedures... Thereby, contributing to standardizing the process, ensuring publicity, transparency and convenience for the people.

At the same time, propaganda work on administrative reform was widely deployed, with diverse forms. The commune police integrated propaganda content into village meetings, branch, union, and club activities; posted information on social networks, grassroots loudspeaker systems... to help people promptly grasp regulations and procedures, thereby being more proactive when coming to work at the police agency.

Ms. Ly Thi My, a resident of Nam Dong commune, shared: “Since the commune merged, the paperwork, temporary residence registration, temporary absence registration or citizen identification have all been faster. The police officers give enthusiastic guidance, everyone is cheerful and friendly, so people are very confident and secure.”

With the motto "Taking people's satisfaction as a measure of service quality", Nam Dong Commune Police always upholds the spirit of responsibility and dedication in work. All administrative procedures under their authority are publicly and transparently posted at the headquarters and on online channels, making it easy for people to look up and implement.

In addition, the unit organizes to receive people, process documents according to the "one-stop" mechanism, and simultaneously deploys online public services in full and in part, helping people to submit documents, look up results, and receive processing notifications right at home via the Internet. In particular, administrative procedures are shortened in processing time, reduce paperwork, and improve transparency and service efficiency.

Lieutenant Colonel Ngo Ngoc Son - Head of Nam Dong Commune Police, said: "We always aim to build a modern, effective administration, with people as the center of service. Every officer and soldier upholds the spirit of responsibility, dedication to work, and considers people's satisfaction as a measure of administrative reform results. Through specific actions, the commune police force is increasingly closely connected with the people, effectively supporting the implementation of administrative procedures, while promoting legal propaganda, contributing to maintaining security and order in the locality."

In the coming time, Nam Dong Commune Police will continue to maintain and improve the quality of service to the people through standardizing processes and strongly applying digital technology , in which all procedures are digitized and connected, creating maximum convenience for people and businesses. The unit will regularly train communication skills, sense of responsibility, and awareness of serving the people for officers and soldiers, considering this a core factor to improve the effectiveness of administrative reform.

Source: https://baolamdong.vn/lay-su-hai-long-cua-nguoi-dan-lam-thuoc-do-phuc-vu-395602.html