Ho Chi Minh City: Satisfaction index on receiving and handling administrative procedures in electronic environment reaches 95%

The Ho Chi Minh City People's Committee Office said that the satisfaction index for receiving and handling administrative procedures in the electronic environment recently reached 95% and recommended that relevant units make adjustments to achieve higher satisfaction index results.

National Public Service Portal statistics on the index serving people and businesses of units under the People's Committee of Ho Chi Minh City. Photo: Quang Phuong screenshot on October 18

The Office of the People's Committee of Ho Chi Minh City has just issued Notice No. 482/TB-VP on the results of the Index for directing, operating and evaluating the quality of service for people and businesses in performing administrative procedures (TTHC) and public services (DVC) according to the implementation time on the electronic environment of Ho Chi Minh City on the National Public Service Portal (DVCQG, week 41).

Accordingly, (results extracted at 1:00 p.m. on October 13) show that: Ho Chi Minh City ranked 32/35 with a total score of 80.62 points (last week 76.96 points). Of which, publicity and transparency: 15.01 points (last week: 15.16/18 points): Rate of timely announcement: 50.16%, rate of timely update and publicity: 63.1%, rate of full disclosure of prescribed contents: 100% (2,254 procedures); synchronized records to the National Public Service Portal: 10,554,782 synchronized records.

Processing progress: 18.36 points (last week: 18.3/20 points). The city's rate of timely processing of records reached a high average level of about 93,475, the Department of Finance's data did not record any data on the National Public Service Portal (currently, most records in the financial sector are processed through the specialized system of the Ministry of Finance ). Currently, units are still processing overdue records.

Staff of the Tang Nhon Phu Ward Public Administration Service Center advise and answer questions about procedures for assigning house numbers to residents. Photo: Quang Phuong

Regarding satisfaction level: 17.94 points (last week 17.94/18 points): Satisfaction rate in handling feedback and suggestions: 99.0%; satisfaction rate in receiving and resolving administrative procedures: 91.79%...

Digitalization of records: 13.3 points (last week: 11.2/22 points): Rate of records with electronic results: 69.52%; rate of digitized administrative procedure records, results of administrative procedure settlement: 65.64%; rate of exploitation and reuse of digitized data information: 16.78% (259,886 records)...

According to the City People's Committee Office, the ranking is one level lower than last month due to many difficulties such as: the city's departments and offices have not promptly advised on the announcement of administrative procedures according to the prescribed schedule, leading to the National Public Service Portal reviewing and recording that the city is slow and late in announcing administrative procedures according to regulations; data on synchronized records on the National Public Service Portal is incomplete, reports of agencies and units are not consistent with the updated data on the National Public Service Portal.

The Office of the Ho Chi Minh City People's Committee requested relevant units to overcome difficulties and limitations to bring about more satisfactory results in resolving administrative procedures.

In addition, there are still many overdue records at agencies and units, and backlog records affect scores; there are still cases of records being slow to be received on the National Public Service Portal; online fee and charge payment propaganda is not widespread among the masses and society; on the other hand, the physical conditions and equipment for online payment are not really convenient for people to access.

In addition, slow receipt of documents, overdue processing, and delayed results have negatively affected the trust of people and businesses in performing online public services and administrative procedures. This shows that the satisfaction index for receiving and processing administrative procedures is not as expected (over 95%)...

To overcome the above shortcomings, the Office of the Ho Chi Minh City People's Committee requested that the city's departments and offices promptly advise on the announcement of administrative procedures within the prescribed time; units focus on resolving outstanding records, receiving records on the National Public Service Portal within the prescribed time; and promote the propaganda of online payment of fees and charges when performing administrative procedures.

Propose that the Ho Chi Minh City Digital Transformation Center complete the city's administrative procedure settlement information system, update statistical features, monitor the reception, processing, and return of records, synchronize system data and the National Public Service Portal; ensure full exploitation of digitized data sources, reuse of digital records and documents, and issue electronic results when returning administrative procedure results in the electronic environment.

Source: https://daibieunhandan.vn/tp-ho-chi-minh-chi-so-hai-long-ve-tiep-nhan-giai-quyet-thu-tuc-hanh-chinh-tren-moi-truong-dien-tu-dat-95-10390860.html