Vietcombank makes a strong impression at the Vietnam Retail Banking Forum 2025

Digital Retail Banking - The Journey of Creating Customer Experience

The award is a recognition of Vietcombank 's continuous efforts in improving service quality and applying modern technology to bring superior experiences to customers, especially in retail activities. At the same time, it is also a testament to Vietcombank's sustainable development orientation, customer-centricity and positive contribution to society.

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Ms. Pham Chau Loan - Deputy Head of Digital Channel Development and Representative Partner of Vietcombank received the award "Outstanding Digital Bank". Photo: Vietcombank

The Vietnam Retail Banking Forum 2025 with the theme "Inclusive digital finance: The era of data and digital assets - Towards a modern and sustainable financial center" took place in the context of Vietnam entering a new development stage of the financial industry.

The focus of this year's forum shifts to modernization and international integration, focusing on key issues: How to build digital infrastructure and legal framework to support innovation; data governance and security strategies in the era of AI, blockchain and rapidly developing digital assets. The forum is a place where policymakers, bank leaders, technology companies and academia share their vision, international experience and create a digital financial ecosystem for Vietnam.

In the main report session, Ms. Pham Chau Loan, Deputy Head of Digital Channel Development and Partnership Department of Vietcombank, presented a paper on "Digital retail banking - Journey of creating comprehensive customer experience at Vietcombank", affirming the bank's pioneering position in building a modern financial ecosystem.

Sharing at the forum, Ms. Pham Chau Loan affirmed that digital transformation is not only an option but also an inevitable path to survival and development. Therefore, Vietcombank always considers digital transformation as a key strategy to maintain its leading position.

Coming to Vietcombank, customers will experience a comprehensive digital ecosystem with a series of digital banking services from opening online accounts, payment transactions, shopping, investing, saving, borrowing to personal financial care services with a network of more than 1,700 partners in a variety of fields. Almost all financial needs of individual customers can be performed quickly, safely and conveniently right on the digital channel, helping Vietcombank affirm its position as the leading comprehensive digital bank in Vietnam.

Outstanding Bank in Retail and for the Community

With the goal of "Taking customers as the center", Vietcombank is proud to be a pioneer bank, maintaining its leading position in the retail banking sector in Vietnam.

From this philosophy, Vietcombank continuously expands and improves its retail ecosystem, applying the best models and practices in the world , diversifying its product portfolio and providing services on a multi-channel - multi-media platform. The solutions are specially designed, multi-utility, meeting the diverse financial needs of each customer segment.

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Ms. Le Thi Thuy Nga - Head of Retail Customer Policy Department, representing Vietcombank, received the award "Outstanding Retail Bank". Photo: Vietcombank

Accompanying the "National Digital Transformation" program, Vietcombank is always at the forefront of applying technology to improve customer experience and promote the shift of transactions to digital channels. Notably, it has closely coordinated with C06, becoming the first bank to deploy online identity authentication via VNeID from July 2024.

Continuing that success, on May 22, 2025, Vietcombank continued to take the lead by integrating the Remote Centralized Digital Signature Portal on VNeID into VCB Digibank for individual customers - turning the ownership and use of digital signatures, which is inherently complicated, into a simple, safe and convenient "one-touch" experience.

With a clean data platform of more than 13 million individual customers authenticated with the National Population Database, Vietcombank is ready to serve people in applying digital signatures to a variety of electronic transactions and online public services, making implementation easier.

With pioneering steps from building a modern payment platform to leading digital transformation, Vietcombank affirms its role as the leading retail bank in Vietnam. In the coming time, Vietcombank will continue to promote innovation, develop comprehensive and safe digital financial solutions, not only improving customer experience but also accompanying customers on the journey to become digital citizens, proactive and confident in the digital economy of the future.

In addition, with the consistent goal of moving towards a green bank, sustainable development for the community, Vietcombank's social security activities are constantly promoted with many practical and meaningful programs, deployed on a large scale, contributing to the overall development of the community and society.

The series of social security activities has been implemented by Vietcombank for many years, with active participation from the head office to branches and affiliated companies nationwide; the goal of the activities is to share difficulties and improve the quality of life of the poor in disadvantaged localities across the country.

In 2024, Vietcombank spent about 571 billion VND for social security work. In the period 2020 - 2024, the amount of money spent on social security activities of Vietcombank is more than 2,311 billion VND. Education and health are two key areas that Vietcombank pays special attention to. Social security activities invested in these two areas have been widely deployed by Vietcombank in many poor localities across the country over the past time.

Source: https://daibieunhandan.vn/vietcombank-ghi-dau-an-manh-me-tai-dien-dan-ngan-hang-ban-le-viet-nam-2025-10389383.html