Developing banking human resources in the AI ​​era

(Chinhphu.vn) - Artificial intelligence is becoming an important driving force for the development of the finance and banking industry. The seminar "Human resource development in the AI ​​era" held in Hanoi helps shape the strategy for training and fostering human resources to adapt to the digital future.

Developing digital human resources requires coordination between the State Bank, credit institutions and training institutions.

Human resource development for the digital age

On October 8, in Hanoi , Banking Times in collaboration with the Banking Academy organized the seminar "Human resource development in the AI ​​era".

According to Associate Professor Dr. Pham Thi Hoang Anh - Deputy Director of the Academy in charge of the Board of Directors of the Banking Academy, developing digital human resources requires coordination between the State Bank, credit institutions and training institutions. The Academy hopes to continue receiving support from banks in placing training orders, sharing experiences, organizing internships and creating jobs for students.

Dr. Phan Thanh Duc - Senior Lecturer, Head of the Faculty of Information Technology and Digital Economics , Banking Academy said that the demand for human resources in the field of AI in Vietnam is increasing rapidly, but the supply is still lacking in both quantity and quality. Every year, the market lacks about 150,000 - 200,000 technology human resources, of which the group specializing in AI is the most lacking. In the period of 2025-2030, the demand for AI human resources can increase by 74%, focusing on areas such as data science, AI engineers, cybersecurity and field deployment experts.

In the banking industry, AI human resources are increasingly important in positions such as data management, risk modeling, fraud prevention, digital customer development and compliance. Credit institutions are currently looking for many specialized positions such as data engineers, machine learning experts, GenAI/NLP experts to serve smart call centers, summarize credit records or extract documents. Along with that, the demand for human resources in the fields of compliance control and AI security is also increasing to ensure transparency and safety when operating the model.

By 2030, the banking industry aims for 60% of credit institutions to have revenue from digital channels accounting for over 30% and 45% of financial transactions conducted entirely on digital platforms. Core technologies such as AI, Big Data, and Blockchain will play a key role in the smart financial ecosystem.

Dr. Nguyen Thi Thu Ha - Director of Agribank Staff Training School: Agribank has invested heavily in technology - Photo: VGP

Businesses focus on retaining talent

From the perspective of commercial banks, Dr. Nguyen Thi Thu Ha - Director of Agribank Staff Training School analyzed: With a large staff size and a nationwide network, Agribank has invested heavily in technology, spreading digital culture and building a separate salary policy for information technology personnel.

The bank organized the contest "Agribanker masters technology in the digital age", attracting nearly 36,000 employees to participate. The contest helps spread knowledge about digital transformation, digital banking products, customer care skills and AI applications in operations.

The following rounds provided intensive AI training for 170 outstanding candidates, requiring them to design innovative products using AI and present them to a panel of experts. Through this, Agribank employees were able to improve their digital skills, confidently master technology, and meet the requirements of comprehensive digital transformation. Agribank is currently honored as a pioneer bank in supporting rural customers to access effective digital services.

At the seminar, Dr. Nguyen Cong Thuong – Deputy Director of Data and Artificial Intelligence Division of VietinBank, said that banks are proactively looking for AI personnel. VietinBank prioritizes candidates with open thinking, the ability to ask questions, solve problems, soft skills and a spirit of lifelong learning – important factors in the era of rapidly changing technology.

Representative of Homecredit Vietnam, Ms. Vo Thi Ngoc Van - Head of Talent Development and Engagement, said that young people, especially technology personnel, are always looking for opportunities for advancement and meaning in their work.

"Businesses that want to retain talent need to build a clear development roadmap, a transparent capacity assessment system, competitive compensation and an inspiring working environment," said a representative of Homecredit Vietnam.

Mr. Minh

Source: https://baochinhphu.vn/phat-trien-nguon-nhan-luc-ngan-hang-trong-ky-nguyen-ai-102251008192359518.htm