Soon complete the national database on citizen reception, complaint and denunciation settlement

Commenting on the draft Law amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations, members of the National Assembly Standing Committee suggested that the Government should soon complete the national database on citizen reception, settlement of complaints and denunciations, and ensure connectivity between competent agencies.

Vice Chairman of the National Assembly Tran Quang Phuong chaired the meeting.

On the morning of October 13, continuing the 50th session, under the direction of Vice Chairman of the National Assembly Tran Quang Phuong, the National Assembly Standing Committee gave opinions on the draft Law amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations.

Vice Chairman of the National Assembly Tran Quang Phuong chaired the meeting.

Fully overcome the difficulties and shortcomings of each law

The draft Law on amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations presented by Deputy Inspector General of the Government Le Tien Dat said that the draft Law focuses on institutionalizing the policy on reorganizing the apparatus of the political system, implementing the model of organizing a 2-level local government; and arranging a system of inspection agencies to be streamlined, strong, efficient, effective, and efficient.

Deputy Inspector General of the Government Le Tien Dat presented the Draft Law on amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations.

Accordingly, the draft law removes regulations related to the district level in receiving citizens, handling complaints and denunciations. Adjusts the authority and responsibility in receiving citizens, handling complaints and denunciations according to the new organizational model of local authorities, courts, procuracies, and inspectorates; strengthens the responsibility of heads of advisory agencies at the commune level, and perfects the advisory mechanism at the provincial, ministerial, and sectoral levels in receiving citizens, handling complaints and denunciations.

The draft Law also institutionalizes the Party's policy on breakthroughs in science and technology development, innovation and national digital transformation: Supplementing regulations on online citizen reception; stipulating that citizens can use their citizen identification number or electronic identification code instead of presenting their current identification documents when coming to citizen reception places...

Vice Chairman of the National Assembly Tran Quang Phuong chaired the meeting.

According to the Preliminary Review Report of the Law Project amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations presented by Chairman of the Committee for People's Aspirations and Supervision Duong Thanh Binh, the Standing Committee of the Committee believes that the scope of amendments to the Law project is consistent with the current context to meet the urgent requirements of stabilizing the implementation of the 2-level local government organization model; effectively serving the promotion of decentralization, delegation of power, reduction of administrative procedures and improvement of the effectiveness of state management in the work of receiving citizens, handling complaints and denunciations.

Chairman of the People's Aspirations and Supervision Committee Duong Thanh Binh presented the Preliminary Examination Report of the draft Law amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations.

However, there are opinions in the Standing Committee of the Committee suggesting that the drafting agency continue to review and carefully evaluate the limitations and difficulties of each law that have been pointed out through the overall review of the legal system as required in Resolution No. 110/2023/QH15 of the National Assembly and the Report of the Government Party Committee in 2024 on the results of the review and overcoming of loopholes, difficulties and inadequacies in policies and laws as required by the National Assembly Party Delegation.

On that basis, consider fully overcoming the difficulties and shortcomings of each law in this revision.

Research on coordination regulations for handling complaints and denunciations involving large crowds

Highly agreeing with the need to amend and supplement a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations, Chairman of the National Defense, Security and Foreign Affairs Committee Le Tan Toi suggested that a national database on citizen reception, complaint and denunciation settlement should be regulated, ensuring connectivity with competent agencies.

Chairman of the Delegation Work Committee Nguyen Thanh Hai stated that "connecting with competent agencies on the results of handling complaints and denunciations is very necessary, especially connecting from the Government to localities, to avoid the situation where there are cases that have been resolved, even considered and tried by the Court, but there are units that receive petitions and letters but do not have information, leading to wasting time assigning people to handle and replying to citizens about the handling results".

Chairman of the Delegation Work Committee Nguyen Thanh Hai speaks

The Chairman of the Delegation Work Committee also proposed the need to soon build software to connect settlement results from the Government Inspectorate to local Inspectorates and related units.

Note that in reality, there are a number of complaints and denunciations by citizens that often involve a large crowd, so Committee Chairman Le Tan Toi suggested that the drafting agency research and have coordination regulations to resolve complaints and denunciations involving large crowds.

Chairman of the National Defense, Security and Foreign Affairs Committee Le Tan Toi speaks

Agreeing with the addition of the form of direct citizen reception combined with online, Chairman of the Committee Le Tan Toi pointed out that recently in Can Tho, there has been a very effective form of citizen reception, which is receiving citizens at home. After grasping the situation of the complaint and denunciation, the Chairman of the Commune People's Committee assigned departments and branches to go to the citizen's home to receive and resolve on the spot.

“In addition, with the form of receiving citizens in the electronic environment, a commune has set up a Zalo group. With the petitions sent in the group, the Chairman of the Commune People's Committee will directly assign staff to handle and notify the results to the people. This is also a very good form for the drafting agency to consider and take note of,” Chairman of the Committee Le Tan Toi suggested.

Concluding the discussion, Vice Chairman of the National Assembly Tran Quang Phuong stated that, regarding the scope of amendments, the National Assembly Standing Committee proposed to continue reviewing to fully assess the limitations and difficulties of the laws pointed out through the overall review process, ensuring the principles of amendments and supplements meet the requirements of the two-level local government organization and the real problems in practice.

The Vice Chairman of the National Assembly suggested that the Government soon complete the national database on citizen reception, complaint and denunciation settlement, ensuring connectivity between agencies, while at the same time being consistent with the provisions of the Law on Protection of State Secrets and related laws.

Source: https://daibieunhandan.vn/som-hoan-thien-co-so-du-lieu-quoc-gia-ve-tiep-cong-dan-giai-quyet-khieu-nai-to-cao-10390173.html