TPBank honored for excellent digital transformation at VDA 2025 awards

(Dan Tri) - Tien Phong Commercial Joint Stock Bank (TPBank) has just been honored at the Vietnam Digital Awards (VDA) 2025 Ceremony, once again affirming its pioneering role in digital transformation of the banking industry.

Once subject to mandatory restructuring in 2011, TPBank has now risen to the leading banking group. Instead of following the traditional model of branch expansion, TPBank's leadership has chosen the path of developing digital channels.

“Necessity is the mother of invention,” as the bank’s General Director, Mr. Nguyen Hung, once shared. That bold choice opened the door to development.

Currently, more than 98% of TPBank customers' transactions take place on digital channels with more than 14 million users, making it one of the banks with the largest customer base in the system.

More than 98% of TPBank customers' transactions take place on digital channels with more than 14 million users (Photo: TPBank).

From digitalization to smart experience

TPBank not only brings banking services to the digital environment, but also continuously adds layers of smart technology to enhance the experience. TPBank application helps customers open an account in just a few seconds with eKYC, pay by facial recognition, transfer money by voice, or chat like on a messaging application.

The LiveBank 24/7 system has turned the concept of “a bank that never sleeps” into reality, where customers can open accounts, issue cards, deposit savings or withdraw money at any time, using only biometrics.

For the corporate sector, TPBank Biz has opened a new way of financial management: Online disbursement in just 5 minutes, integrating the BizConnex ecosystem, and supporting small and medium enterprises to access financial services quickly and transparently.

At its core, TPBank is focusing heavily on operational digitalization. Nearly 300 RPA robots, big data analytics and artificial intelligence are being deployed to automate processes, optimize costs and improve risk management. This not only helps the bank become leaner, but also lays the foundation for developing new services at a faster pace.

TPBank continuously adds smart technology layers to enhance the experience (Photo: TPBank).

Accompanying the E-Vietnam aspiration

Along with upgrading the financial experience for customers, TPBank actively contributes to the national digital transformation program. Supporting people to connect their social security accounts with VNeID, implementing many policies to waive online money transfer fees and expanding financial services universalization programs have clearly demonstrated TPBank's commitment in the journey to build a prosperous digital Vietnam.

TPBank's General Director once emphasized: "People's real needs are the key factor determining the success of digital transformation. It is the small daily benefits that will form habits, then spread into big changes."

Since the beginning of the year, TPBank has been continuously honored in award categories in the field of financial technology.

The bank was awarded by The Asian Banker as “Most Innovative Digital Banking Product in Asia- Pacific ” with ChatPay - a chat-like money transfer feature. The Asian Development Bank (ADB) honored TPBank with 2 awards: “Leading Partner Bank in Vietnam” and “Leading Trade Finance Bank for SMEs”.

At the VDA 2025 Awards, TPBank was honored for outstanding digital transformation with a series of technology solutions: TPBank App, Livebank 24/7, TPBank Biz, Internal digital transformation application (Photo: TPBank).

TPBank's continued honor at the VDA 2025 Awards for the second consecutive year with a series of solutions such as TPBank App, Livebank 24/7, TPBank Biz, and Internal Digital Transformation Application, not only once again affirms its pioneering position in digital transformation, but also shows that purple banks are going further on the journey of smart financial services, linking technology with real needs, accompanying customers and the country in the digital age.

Source: https://dantri.com.vn/kinh-doanh/tpbank-duoc-vinh-danh-chuyen-doi-so-xuat-sac-tai-giai-thuong-vda-2025-20251010182717041.htm