What does Vertu Vietnam say about the situation where a customer who bought a phone abroad asked to return it because it was "frozen and laggy"?

“Our customers will have special privileges, Vertu Vietnam also has an authorized Vertu Warranty and Repair Center. Therefore, in all cases related to repair and warranty, customers are supported with the correct procedures, quickly and with absolute benefits guaranteed,” said the representative of the unit.

Vertu folding phone model will be officially sold in Vietnam at the end of September 2024

In recent days, information about a female customer in China who bought a Vertu phone for nearly 100 million VND but found it freezing and lagging when using it, and her request to return the product was not accepted, has received many mixed opinions.

In Vietnam, through media channels, Vertu users were also confused when reading this information.

Contacting the exclusive importer - distributor and retailer of Vertu in Vietnam - Vertu Vietnam to clarify the issue of warranty policy as well as the rights of Vertu users, Vertu representative frankly shared.

Talking about Vertu Vietnam's working process when customers encounter problems requiring warranty during use, the company's representative said: "Regarding information about problems not covered by warranty in China, we do not know the exact origin of the device and the real reason, so we would like to refrain from commenting."

"In Vietnam alone, Vertu Vietnam has been granted the right by the company to open an officially authorized Warranty and Repair Center. Therefore, in all cases, Vertu Vietnam customers will receive immediate warranty support, without having to spend a lot of time waiting to send the device back to the company.

Vertu has an authorized Warranty and Repair Center in Vietnam.

To determine the cause of the problems affecting the customer's experience, it will take us 1 to 3 days to check. During the inspection, we will update the cause and status of the device to the customer before proceeding with the repair or having a plan to replace the device in case of a manufacturer error.

Up to now, Vertu Vietnam has not recorded any customer problems related to the experience during use. Most customers return after a period of use to use the comprehensive phone cleaning service or customize the back cover with new materials.

In particular, Vertu's high-end folding phone model - IRONFLIP is expected to officially go on sale at two flagship stores of Vertu Vietnam at the end of September 2024. To avoid unnecessary risks when buying hand-carried goods or buying through third parties of unknown origin, customers need to be careful and only shop at genuine stores so that all benefits are protected by Vertu, avoiding financial losses and negative impacts.

The new Vertu phone model will be officially sold in Vietnam at the end of September 20024

To avoid unnecessary risks, customers can refer to and pre-order the super folding phone inspired by Swiss watches - IRONFLIP at the Vertu Vietnam website.

In addition, at Vertu Vietnam, there are also a variety of smartphone lines for customers to experience such as Metavertu 1, Metavertu 2, iVertu, Aster P... Vertu Signature V versions use 4G waves with attractive prices, and products belonging to the Vertu ecosystem such as Vertuwatch, Vertu Folded V handbag, headphones, high-end Vertu accessories...

All products at Vertu Vietnam are genuine, official and officially distributed in Vietnam, have documents proving their origin, committed to the quality standards of the company, and are warranted at Vertu's genuine warranty center right in Vietnam. After being imported, the products have been strictly inspected by the Telecommunications Department, absolutely ensuring the interests of customers.

KIM THANH

Source: https://www.sggp.org.vn/vertu-viet-nam-noi-gi-truoc-tinh-huong-khach-mua-may-o-nuoc-ngoai-doi-tra-vi-do-lag-post756779.html