Vietcombank serves customers with biometric updates

According to the Joint Stock Commercial Bank for Foreign Trade of Vietnam ( Vietcombank ), from January 1, 2025, if customers have not installed biometrics, they will be temporarily suspended from performing online transactions such as: Money transfer, bill payment, deposit and withdrawal transactions, money transfer at ATMs. To ensure smooth transactions, Vietcombank will open transaction points outside of business hours from now until January 15, 2025, to serve customers to update biometric information and identity document information.

Bank staff actively guide customers to update biometrics at the transaction counter. Photo: VCB

Specifically, from Monday to Friday, Vietcombank is open for transactions from 7:30 a.m. to 7:30 p.m., and on Saturdays from 8:00 a.m. to 5:30 p.m. This transaction time applies from November 23, 2024 to January 15, 2025. At the same time, to avoid disruptions in transactions from January 1, 2025, branches are also supporting customers in setting up biometrics during the holidays. Following Vietcombank's instructions, from November 23, 2024 to January 15, 2025, Vietcombank Ha Tinh will support customers in setting up biometrics on Saturdays and Sundays. On this Saturday and Sunday alone, the branch welcomed thousands of customers asking for bank staff support in setting up. According to Ms. Hoang Thi Ngoc Thao - Head of Customer Service Department, Vietcombank Ha Tinh Branch, Vietcombank is one of the pioneering banks to collect biometrics for customers under the direction of the State Bank of Vietnam. Currently, there are nearly 250,000 customers using bank card services at Vietcombank Ha Tinh and over 40% of customers have completed biometric installation on Vietcombank Digibank. To avoid disruption of transactions from January 1, 2025, the branch is asking customers to install on their smartphones or come directly to the bank headquarters for support from staff. During the holidays, Vietcombank has arranged human resources and equipment to maximally support customers to successfully install. Accordingly, customers only need to bring their citizen identification card to the transaction counter and the bank will guide them through the process. Specifically, with a large number of customers transacting, in recent times, Vietcombank Ha Tinh has proactively implemented synchronous solutions such as: Strengthening communication, notifying each customer to grasp information and sending specific instructions for customers to perform installation. For units and organizations paying salaries, Vietcombank sends staff to support at the facility and issues notices asking customers to come directly to Vietcombank headquarters to receive support from bank staff for installation. At Vietcombank Bac Ha Tinh, up to now, more than 50% of customers have completed biometric installation, of which customers with large account balances have completed about 80%. Ms. Le Thi Huyen, Head of Customer Service Department, Vietcombank Bac Ha Tinh informed that, implementing the direction of the State Bank of Vietnam and the Head Office, in recent times, the unit has strengthened communication and instructed customers to install biometrics. Every day, customers who come to transact directly at the counter are informed by staff and directly instructed on installation. In addition, staff also called 100% of customers to guide them to install directly on their smartphones or invite them to the bank headquarters for support. In particular, from now until mid-January 2025, the branch is open every Saturday and Sunday to support customers in biometric installation. Every day, the entire branch welcomes nearly 1,000 customers to install biometrics at the transaction counter. Vietcombank Bac Ha Tinh aims to "cover" biometric installation by the end of this year to facilitate customers in the transaction process. To avoid transaction interruptions, thousands of Vietcombank Hai Duong customers came to the branch headquarters and transaction offices to update their account biometrics. On Sundays November 24 and December 1, Vietcombank Hai Duong implemented a plan to strengthen guidance and support people in updating biometrics and adjusting information on new identification documents to replace expired documents. The bank simultaneously deployed at the branch headquarters at 66 Nguyen Luong Bang (Hai Duong City) and 9 affiliated transaction offices, including: Truong Chinh (Hai Duong City), Gia Loc, Tu Ky, Ninh Giang, Thanh Mien, Nam Sach, Thanh Ha, Phuc Dien (Cam Giang), Binh Giang. Among more than 400,000 customers using e-banking services (accounting for 60% of total customers) of Vietcombank Hai Duong, more than 200,000 customers have updated biometric information since the end of June 2024 (to be eligible to transfer money from the banking application with an amount of over 10 million VND/transaction or over 20 million VND/day from July 1). The remaining customers are mainly workers in industrial parks, those who do not need to transfer more than 10 million VND via the application. According to Vietcombank Hai Duong, since early morning on November 24, thousands of people have come to Vietcombank Hai Duong headquarters and transaction offices; 90% of them updated biometric information, the rest updated identity card information. Vietcombank representative also said that customers can update biometric information and identity card information right on the VCB Digibank digital banking application or go directly to Vietcombank transaction points for support. Vietcombank reminds customers to bring their valid ID card or chip-embedded citizen ID card when coming to make transactions. To avoid interruption of banking transactions, people and businesses using the services of banks need to check and promptly update biometric information and new identity cards to replace expired ones. Source: https://daibieunhandan.vn/vietcombank-phuc-vu-khach-hang-cap-nhat-sinh-trac-hoc-post397456.html