Personalizing Vietnamese healthcare journey with AI

At the Vietnam Artificial Intelligence Forum 2025 – AI360 organized by the Vietnam Software and Information Technology Services Association on October 9 in Hanoi, FPT representatives shared their vision and specific actions in the mission of “Public and private sectors jointly build the nation” – joining hands to build a strong digital Vietnam with artificial intelligence.

FPT Retail Deputy General Director Nguyen Do Quyen shares about the strategy of personalizing the healthcare journey of Vietnamese people using AI.

The event gathered more than 300 delegates including leaders of ministries, experts, and leading technology enterprises to discuss, share, and cooperate to make artificial intelligence (AI) a new growth driver for Vietnam's digital economy .

At the workshop "Building smart businesses and societies with AI-AI360", Ms. Nguyen Do Quyen, Deputy General Director of FPT Retail and CEO of Long Chau Pharmacy System and Vaccination Center, shared about the strategy of applying AI to personalize the healthcare journey of Vietnamese people.

Healthcare is a special field, because each person has a unique journey: different medical histories, different treatment needs, different accessibility… Only when healthcare is personalized, can people truly receive comprehensive and effective care.

With more than 2,400 pharmacies, 200 vaccination centers and millions of interactions per month, Long Chau does not choose to be a “one-size-fits-all solution”, but builds a data and AI platform that understands each individual, from disease prevention, treatment to long-term care.

AI is the bridge that helps pharmacists provide more timely advice, people better identify disease risks, and millions of customers comply with treatment more effectively.

“The important thing is that we put people at the center. AI does not replace pharmacists, but AI accompanies them. So that every interaction with customers is not only faster, more accurate, but also warmer and more trustworthy,” said Ms. Nguyen Do Quyen.

Long Chau does not see AI as a destination but as a bridge for the entire ecosystem to work towards one goal: Taking care of Vietnamese people's health more intelligently and humanely.

HOANG MINH

Source: https://nhandan.vn/ca-nhan-hoa-hanh-trinh-cham-soc-suc-khoe-nguoi-viet-bang-ai-post914193.html