Approve the project on consumer rights protection

(GLO)- The Ministry of Industry and Trade has just issued Decision No. 2724/QD-BCT approving the Project on Developing Consumer Rights Protection Activities for the 2026-2030 period.

In the spirit of the Project, protecting consumer rights is not only a legal task, but also an important pillar in building a socialist-oriented market economy towards transparency, fairness and sustainable development.

Consumers are identified as the center of all policies, both as beneficiaries and as driving forces for development progress.

Consumer rights protection activities will be implemented synchronously and uniformly from central to local levels. Photo: MT

Consumer rights protection activities will be implemented synchronously and uniformly from central to local levels, ensuring clear responsibilities and powers of each level and sector.

The general objective of the Project is to propose solutions to improve the legal system on consumer rights protection; contributing to the effective implementation of consumer rights protection in Vietnam.

At the same time, identify outstanding issues and key subjects, thereby finding appropriate solutions to improve the effectiveness of consumer rights protection in the 2026-2030 period. Raise awareness and mobilize the participation of subjects and social resources in protecting consumer rights.

Along with that, training and improving the quality of human resources; designing and providing tools, documents, solutions, especially solutions applying information technology to improve the effectiveness of consumer rights protection; including solutions to promote and support consumers in protecting their legitimate rights.

Promote the application of achievements of the 4.0 industrial revolution in the process of implementing activities to improve the effectiveness of protecting consumer rights in the process of digital transformation and green transformation.

In this Decision, the Ministry of Industry and Trade also sets out specific goals on institutions and policies; improving the effectiveness of consumer rights protection in the context of digital transformation and green transformation; raising awareness and the role of consumers, businesses and social organizations in consumer rights protection; improving the capacity of officials implementing consumer rights protection and improving the capacity of businesses and organizations to comply with the law.

Gia Lai Province Market Management Force strengthens inspection of goods to ensure quality to consumers. Photo: VT

In addition, 5 groups of solutions are proposed to focus on implementation, including: perfecting institutions, policies, and legal frameworks on consumer rights protection; improving the effectiveness of consumer rights protection in the context of digital transformation and green transformation; promoting awareness raising, propaganda, education, and dissemination of policies and laws on consumer rights protection; enhancing the role of social organizations in consumer rights protection; improving the effectiveness of law enforcement on consumer rights protection; proactively and actively integrating internationally in cooperation activities on consumer protection.

The project also clearly states the need to adapt to new development trends of the era, especially digital transformation and green transformation. The application of modern science and technology such as artificial intelligence (AI), big data, digital platforms and new technology tools will be promoted in state management and consumer support.

Source: https://baogialai.com.vn/phe-duyet-de-an-ve-bao-ve-quyen-loi-nguoi-tieu-dung-post568771.html