Quang Ninh: Restaurant fined 6.5 million VND for chasing away customers, asked to call and apologize

Minh Phi 1 restaurant staff had an unfriendly attitude and chased customers out when they filmed a video complaining about expensive food – Photo cut from video

Regarding the incident in which a restaurant in Ha Khau ward, Ha Long city, Quang Ninh province kicked out a customer for filming a complaint about high-priced food, as reported by Tuoi Tre Online , the authorities inspected and administratively fined the restaurant for a number of violations.

According to the People's Committee of Ha Long City, immediately after receiving information from tourists and videos posted on social networks about the staff of Minh Phi 1 restaurant (group 94, Don Dien area, Ha Khau ward) posting unclear prices and behaving uncivilized, causing outrage among tourists, the city sent an interdisciplinary inspection team to verify the incident.

The results determined that on June 17, a group of about 10 people went to the above restaurant for lunch with a total bill of more than 2.3 million VND. After paying, the customers questioned the restaurant owner about the higher price than usual, but the group still paid in full.

During the complaint, a member of the group recorded a video of the conversation, but a man in the restaurant had an unfriendly attitude and forced the customer not to record the video, leading to an argument between the two sides.

The restaurant staff yelled and chased the guests out. Unable to find a common ground, the group called the local authorities for help in resolving the issue.

Based on the inspection results, the People's Committee of Ha Khau ward has drawn up a record and issued a decision to administratively fine Minh Phi Tourism and Trade Services Company Limited - Minh Phi 1 Restaurant a total of 6.5 million VND, for posting unclear prices, causing confusion for customers, and provoking and insulting others.

The interdisciplinary delegation of Ha Long City, Quang Ninh Province worked with Minh Phi 1 restaurant after the incident of uncivilized behavior towards tourists - Photo: HONG PHUONG

Authorities also requested that the representative of Minh Phi 1 restaurant directly call to apologize to the customer.

The People's Committee of Ha Long City affirmed that it will strengthen the rectification of the tourism business environment, resolutely and strictly handle establishments that deliberately violate regulations on posting prices of goods, trading in banned goods, counterfeit goods, and goods of unknown origin.

The city's viewpoint is not to let "one bad apple spoil the barrel", determined to build a civilized, friendly, safe and hospitable Ha Long tourism environment.

Source: https://tuoitre.vn/quang-ninh-phat-6-5-trieu-dong-nha-hang-duoi-khach-yeu-cau-goi-dien-xin-loi-20240623112520495.htm