Support fares for passengers traveling on Cat Linh-Ha Dong metro using personal identification

From October 10, passengers who successfully activate their accounts using their chip-based ID cards on the Hanoi Metro App when purchasing single-trip, daily, and weekly tickets on the Cat Linh-Ha Dong metro line will receive ticket price support.

On October 7, Hanoi Railway One Member Co., Ltd. (Hanoi Metro) announced that the unit will support ticket prices for passengers participating in the pilot program of identification solutions, electronic authentication and biometric recognition, and cashless payment on urban railway line No. 2A, Cat Linh - Ha Dong.

Specifically, passengers who have registered to participate in the program to experience using Visa cards at the ticket gate and passengers who purchased tickets on the Hanoi Metro Mobile App during the period from September 20, 2025 to October 9, 2025 will have their tickets refunded to the bank account registered on the passenger's Program Trial Registration Form.

From October 10, 2025, passengers who successfully activate their accounts with a chip-embedded ID card on the Hanoi Metro App when purchasing single-trip, daily and weekly tickets will receive ticket support and receive tickets via QR Code on their mobile phones to pass through the ticket gate. Passengers who travel multiple times will still receive ticket support throughout the program.

The program runs until October 30, 2025, or until Visa funding runs out.

Passengers using Visa tap cards at the ticket gate and traveling by urban railway according to the Tap & Go model will be fully supported by the Company and sponsors from October 10, 2025. The program is expected to last until February 28, 2026 or until Visa's sponsorship budget runs out.

Passengers will be refunded their tickets when experiencing the new service.

Passengers will not be charged any money from their card if the card is valid and has not expired. If the card is invalid, they will not be able to pass through the gate. If the card is locked during the journey, they will not be able to exit the station and will have to pay the fare at the counter at the final station.

For passengers using ID cards/CCCDs with chips through the ticket gate: passengers over 60 years old using ID cards/CCCDs with chips through the ticket gate will continue to receive free tickets according to the city's ticket price policy.

Passengers under 60 years old who do not activate their account with a chip-embedded ID card on the Hanoi Metro App or do not register to participate in the program at the station cannot buy train tickets using the new method. The application will display a request to register to participate in the trial.

Hanoi Metro said that passengers who register to participate will be advised and guided by station staff to register at the information counter at the stations of Line 2A Cat Linh - Ha Dong.

Source: https://cand.com.vn/Giao-thong/ho-tro-tien-ve-voi-hanh-khach-di-metro-cat-linh-ha-dong-bang-dinh-danh-ca-nhan-i783808/