One touch, ten thousand trusts - Creating the future of digital payments

This is one of the activities within the framework of Vietnam Card Day 2025 organized by the State Bank of Vietnam. Attending the workshop were: Mr. Pham Tien Dung - Deputy Governor of the State Bank; Mr. Pham Anh Tuan, Director of the Payment Department - State Bank; representative of C06, leaders of the Vietnam National Tourism Administration - Ministry of Culture, Sports and Tourism...

The workshop focused on clarifying the inseparable intersection between the superior convenience of modern payment technology (reflected through "One Touch") and the urgent need for safety and security. Accordingly, consumer trust ("Ten Thousand Trusts") was identified as the core goal, the foundation for the sustainable development of cashless payments in the context of increasingly sophisticated high-tech crimes. To strengthen this trust, the banking industry has been resolutely implementing tasks including: institutional improvement, technological innovation, and risk management.

Multi-layered security solutions have been widely applied, notably the implementation of mandatory biometric authentication regulations for large transactions and the application of Tokenization technology (card number encryption) to ensure absolute safety for mobile transactions. The State Bank has piloted the SIMO System (fraud risk monitoring and prevention), supporting timely warnings, helping to stop/cancel money transfer transactions suspected of fraud with a total amount of more than 1.5 trillion VND as of early September 2025.

Deputy Governor of the State Bank Pham Tien Dung attended the workshop.

At the workshop, the majority of speakers agreed that only by achieving a balance between technological development speed and solid risk management capabilities can we create a modern, safe and sustainable digital financial ecosystem.

Regarding the role of the State: The State Bank plays a pioneering role in building and perfecting the legal framework, policies, as well as orienting the development of technology infrastructure, thereby leading the digital transformation process, promoting cashless payments. Many important policies have been issued such as circulars guiding the opening and use of payment accounts, bank card operations, e-wallets, etc., creating a complete and transparent legal corridor, helping customers to have easier access to banking services, regardless of geographical location, space and time. Promoting the application of data on population, identification and electronic authentication (VNeID, chip-embedded CCCD) also contributes to identifying, verifying customer information and cleaning data, supporting access to banking services.

Regarding technology infrastructure and innovation: The national payment infrastructure has been strongly upgraded, ensuring continuous, smooth and safe operation. The national interbank electronic payment system continues to play its backbone role, processing millions of transactions every day. Many new and modern technologies have been researched and applied by banks, such as fingerprint authentication, facial recognition, quick response code (QR Code), card information encryption, contactless payment (Tap To Phone, Tap To Pay), online identification technology (eKYC).

Regarding human resources and sustainable development: The banking industry is facing a major challenge in terms of skills gaps and the need for technology human resources (AI engineers, cybersecurity, digital transformation). The solution focuses on upgrading and reskilling the workforce, promoting diversity in recruitment, and building educational partnerships in the "three-house" model (State Bank - Banking Academy - Technology enterprises/Financial institutions) to create lifelong learning opportunities.

A sustainable digital payments ecosystem also includes environmental responsibility. Banks are moving towards the concept of green banking and carbon-free payments, providing transparency in data on energy consumption and carbon emissions, contributing to sustainable development goals and reducing emissions.

Mr. Pham Anh Tuan shared his opinion at the workshop.

Also at the workshop, Mr. Pham Anh Tuan - Director of the Payment Department, State Bank shared: As one of the priority sectors and fields with a high level of readiness in digital transformation activities, the banking industry has proactively followed the policies and orientations of the Party and the Government and clearly identified the main pillars that need to be implemented to soon complete the tasks, including: Raising awareness, creating breakthroughs in innovation in thinking to promote the banking industry to develop modernly, safely and sustainably; Reforming and perfecting the legal framework and policies of the industry is an important factor determining the success of the digital transformation process, promptly removing bottlenecks to serve the development of science , technology, innovation and digital transformation; Innovating, improving the quality of products and diverse services on digital channels to increase experience and optimize customer needs; Digital transformation must go hand in hand with ensuring security, safety, protecting customers' rights and legitimate interests, and the sustainable development of the banking system.

The completion of the legal corridor and policies on payment activities aims at a smart, safe, transparent and sustainable digital ecosystem in the banking and finance industry. This is a modern structure, ensuring the overall connection between banks and other fields such as trade, healthcare, education, and transportation, which are closely connected through digital technology platforms, big data, artificial intelligence (AI), etc.

"Financial services are provided in a seamless, real-time, personalized and user-centric manner, aiming to enhance customer experience, optimize operational efficiency and promote innovation. Creating a smart, safe, transparent and sustainable digital ecosystem is an inevitable requirement in the context of the economy shifting strongly to the digital environment. In the long term, the smart digital ecosystem is the strategic driving force to enhance the competitiveness of the banking and finance industry, while serving effectively, towards the goal of developing the digital economy and digital society of the country," Mr. Pham Anh Tuan emphasized.

Mr. Phung Cong Suong spoke at the conference.

Mr. Phung Cong Suong, Head of the Organizing Committee and Editor-in-Chief of Tien Phong Newspaper, affirmed: Vietnam Card Day has gone through four successful seasons, contributing significantly to changing the habit of using electronic payments of Vietnamese people.

"In 2025, with the theme "One touch, ten thousand trusts - Creating the future of digital payments", we are committed to continuing the pioneering role of Tien Phong Newspaper in communicating, connecting and spreading positive values, strengthening people's trust in a future of safe, transparent and sustainable payments, while contributing to realizing the goals of the National Financial Inclusion Strategy and important Resolutions of the Government on digital transformation and private economic development. We believe that each digital touch is a solid step towards a digitalized and prosperous Vietnam", Mr. Phung Cong Suong added.

Meanwhile, Mr. Nguyen Quang Hung - Chairman of the Board of Directors of NAPAS said: Over the past decade, the journey of cashless payment in Vietnam has made great strides and is full of pride. From the first cards to the touch payments by contactless cards, mobile devices or VietQR codes - all have created a revolution that has changed the payment habits of Vietnamese people. Payment has never been so easy, fast and safe. With just one touch, users can shop, pay bills or use public transportation in seconds - simple but bringing great trust and convenience.

“As a national payment infrastructure provider, NAPAS is proud to accompany banks and financial institutions in building a digital Vietnam - where all payment transactions are simple, safe and seamless. With outstanding new products such as VietQR Pay, VietQR Global, NAPAS Tap & Pay, softPOS, we are constantly innovating and applying technologies such as artificial intelligence (AI), big data to bring safer and closer experiences to users. With the spirit of "One touch - Thousands of trusts", NAPAS is committed to continuing to be a trusted bridge in the journey of spreading digital payments, promoting the development of the digital economy and digital society in Vietnam", Mr. Nguyen Quang Hung expressed.

HONG ANH

Source: https://nhandan.vn/mot-cham-van-niem-tin-kien-tao-tuong-lai-thanh-toan-so-post913474.html