Patient satisfaction rate with the hospital reached 97.2%

Survey results at 41/42 public hospitals and 40/43 non-public hospitals show that the average rate of general satisfaction of patients and people with the hospital sector is 97.2%.

Of which, the public hospital sector is 96.06%, 1.6% higher than the first quarter. Dong Da General Hospital has the highest satisfaction rate of 99.35% and the lowest is Thanh Tri General Hospital with 82.04%.

Inpatients have a satisfaction rate of 96.63%.

In the non-public hospital sector, the satisfaction rate is 98.38%, the highest being the Hanoi Andrology and Infertility Hospital, Duc Phuc Reproductive Support and Andrology Hospital, Dong Do Hospital, Ha Thanh Private General Hospital, Hong Phat General Hospital, Hong Ha Private General Hospital with a rate of 100%, the lowest being the New Hope Hospital with a rate of 90%.

For inpatients, the satisfaction rate is 96.63% (public hospital sector 94.5%, non-public hospital sector 98.76%).

Outpatients have a satisfaction rate of 96.74% (public hospital sector 95.53%, non-public hospital sector 97.95%). Mothers giving birth at the hospital have a satisfaction rate of 95% (public hospital sector 97.68%, non-public hospital sector 92.21%).

The Department of Health also compiled and analyzed the survey results of outpatients coming for medical examination and treatment at general clinics and health stations of 30 district, town and city health centers and 115 Emergency Centers with an average satisfaction rate of 95.76%, the highest being Ung Hoa District Health Center with a rate of 98.92% and the lowest being Nam Tu Liem District Health Center and 115 Emergency Center with a rate of 91.5%.

The survey of patient satisfaction also shows the difficulties of some medical facilities both public and non-public. That is, with some public hospitals, the facilities are degraded or are undergoing renovation projects, so the landscape is not clean and many toilets are not clean.

In non-public hospitals, some units are small, lacking canteens and parking spaces for patients. In district, county and town health centers, many general clinics are degraded or under repair, have old medical equipment and lack of specialists, which also significantly affect medical examination and treatment.

Based on the assessment of patient satisfaction, the Hanoi Department of Health directed units to continue to receive patient feedback, research and propose solutions to overcome existing problems, improve service quality, and create higher patient satisfaction.

Source: https://kinhtedothi.vn/ty-le-hai-long-cua-nguoi-benh-voi-benh-vien-dat-97-2.html