Struggling to update account information before January 1, 2025

Many workers and retired officials are worried that after two weeks they will not be able to withdraw money from their accounts if they do not update their information and undergo biometric authentication.

Industrial park workers in Binh Duong wait for information updates at a local bank on Sunday morning, December 15, 2024 - Photo: HUYNH HOA

Many banks have issued notices of suspension of transactions and card blocking for accounts and corporate cards with expired identification documents and biometric verification not completed. This is in accordance with Circulars 17/2024/TT-NHNN and 18/2024/TT-NHNN of the State Bank on bank card activities (debit cards, credit cards...) effective from January 1, 2025.

Specifically, the people who have to update their information are individual customers using identification documents such as identity cards (ID cards), citizen identification cards (CCCD), and passports that have expired. According to the provisions of the 2023 ID Law (Law No. 26/2023/QH15), old ID cards (9 digits and 12 digits) will only be valid for transactions until December 31, 2024.

Therefore, if customers do not update their new, valid and complete identification documents to the banking system, they will not be able to make any transactions, from withdrawals, transfers to online payments.

In addition, failure to perform biometric authentication such as fingerprint or facial recognition will also result in the account being suspended from transactions from the beginning of 2025. This is a measure to verify the identity of the account owner and the person performing the transaction, thereby preventing fraudulent acts and image forgery.

Many individual customers, especially workers in export processing zones and industrial parks, only open accounts and ATM cards to receive monthly salaries, have valid and valid identification documents, and cannot perform biometric updates themselves, which cannot be done through banking applications. They also have to go directly to the bank's transaction counter.

Because workers cannot take time off, many banks are open on Saturdays and Sundays, but with too many customers, the service is overloaded, leading to many customers being frustrated and worried that they will not be able to withdraw their salary from their accounts in two weeks. Many retired officials also share this concern.

Source: https://tuoitre.vn/chat-vat-lo-cap-nhat-thong-tin-tai-khoan-truoc-1-1-2025-20241220001228943.htm