Money in the account evaporated, who is responsible?

Losing money in the bank used to be very rare, but in reality, there have been many such cases recently. Many cases of customers losing money due to personal errors, or even because they want to handle things quickly, they try to shorten the steps when working with bank employees.

Recently there have been many cases of money loss in bank accounts (illustrative photo).

In my opinion, customers can be allowed to make mistakes due to lack of knowledge, not foreseeing risks or not being proficient in technology. However, if all banks follow the correct procedures, each department also follows the standards, customers can be completely assured in all forms of transactions and losing money or making mistakes is very unlikely to happen.

But in reality, many cases that have appeared recently show that the employees themselves have intentionally violated the law for the purpose of fraud. Even customers, out of trust, wanting special incentives and more attractive interest rates, have transferred money directly to bank employees.

Therefore, customers need to be vigilant in situations such as: transactions, working with the right staff in charge, reading the terms carefully before signing. In particular, should not work privately with bank staff to use unofficial services.

If you are unlucky enough to lose money or suspect fraud, you should first gather all the documents, transaction documents and find a reputable legal service provider to carry out the procedure of inviting a lawyer to participate in protecting your legal rights.

Regarding responsibility after money loss cases occur, assessing which side is at fault will be the most important and time-consuming step. Once determined, handling and compensation will be extremely easy.

In case a customer is scammed, installs a strange application leading to information theft, biometrics and loss of money, then the customer must be responsible for the lost property.

In case a customer deposits money into an account or savings book and loses money due to fraud, abuse of power or system error by bank staff, the bank must be responsible for compensating the victim to avoid affecting its reputation.

However, in reality, there are many cases where customers work privately with bank employees because they believe in the offer of good interest rates and are scammed by scammers. At that time, the customers themselves also realize that the above behavior is not in accordance with the official process, so they will also have to bear part of the responsibility. The bank will also be responsible for not ensuring the process of controlling the operations and work of employees.

For the above incident, normally the parties will have to wait for the results of the police investigation and then the parties will have to sit down and work together to discuss the issue of responsibility and reasonable compensation.

Source: https://www.baogiaothong.vn/tien-trong-tai-khoan-boc-hoi-ai-chiu-192240415232955158.htm