'Autonomous commune post office': A push for innovation linking government - businesses - people

(Chinhphu.vn) - In the context of the whole country implementing a two-level local government model, Vietnam Post is considered one of the pioneering enterprises implementing an organizational model suitable for the new government system when establishing commune-level units - Commune Post Offices.

Commune Post Office model - a breakthrough in organization and operation. Photo: VGP/HM

This is a major breakthrough in organization and operation, clearly demonstrating the role of the "extended arm" of Vietnam Post to local authorities in ensuring essential public and social services to the people.

Autonomous commune post office

Since April 2025, Vietnam Post has issued a plan to innovate the management and production and business model of provincial and municipal post offices, laying the foundation for the transformation process according to the new local government model, in line with the 2-level government model.

Accordingly, Vietnam Post continues to build a comprehensive restructuring plan towards streamlining, specialization, and clear separation between the two operational and business blocks.

It is expected that from September 1, District Post Offices and Regional Post Offices will officially be transformed and will no longer operate as an independent intermediate level. Instead, Commune Post Offices will be established corresponding to each commune/ward according to the new administrative boundaries.

Mr. Nguyen Truong Giang, Chairman of the Board of Members of Vietnam Post Corporation, said that, unlike previous service points, the Commune Post Office is a unit with an organizational structure, executive personnel being the Commune Post Office Director, a separate financial mechanism and especially implemented according to the "Autonomous Commune Post Office" model in implementing business activities, customer marketing, and market exploitation in the area under its responsibility.

With this move, Vietnam Post has created a streamlined organizational model that closely follows local practices and operates more effectively.

The Commune Post Office model is expected to not only meet the urgent needs of business development but also be a strategic step of Vietnam Post in the new period, requiring a widespread and flexible presence of businesses at the grassroots level.

According to Chairman of the Board of Members Nguyen Truong Giang, the Commune Post Office is an outpost, a "planning office" of the Provincial and City Post Office in the area, acting as a representative of Vietnam Post at the commune/ward level.

In addition to its role as a business organization, providing postal services, postal finance, public administration, social security payments, supporting rural digital transformation, etc., the Commune Post Office is also the focal point working directly with local authorities, an important bridge in implementing policies and solving people's problems arising at the grassroots level.

Accompanying the local government, since July 1, more than 8,000 Post Office officers and employees have been mobilized to support receiving documents and returning administrative procedure results at the People's Committees at the commune level after adjusting administrative boundaries...

The formation of commune-level units will help Vietnam Post accelerate digital transformation progress.

Unleashing young resources

According to the leadership of Vietnam Post, instead of depending entirely on the targets assigned by the top, each commune post office now operates as a small independent business unit. The commune post office director is empowered to recruit seasonal workers, manage finances, organize market exploitation and develop local human resources.

The mechanism of revenue, output and profit contract helps promote the spirit of autonomy and encourages creativity in the way of working. This model attracts the attention of young, qualified workers, even masters, who choose to work in their own homeland.

From being executors, the commune post office staff have now become organizers and operators of business activities closely associated with the people and local authorities.

Along with the reorganization of the apparatus, the Commune Post Office is oriented to become a multi-functional service center at the commune level - where people can carry out public administrative procedures, make financial payments, send and receive goods, buy and sell essential consumer goods, pay for insurance - electricity - water - telecommunications, and access digital platforms of the government and businesses.

With a network of nearly 13,000 service points covering the whole country, the establishment of commune-level units will help Vietnam Post accelerate the national digital transformation progress, contributing to narrowing the digital gap between urban and rural areas, realizing the goal of developing a comprehensive and inclusive digital economy and digital society.

HM

Source: https://baochinhphu.vn/buu-dien-xa-tu-chu-cu-hich-doi-moi-gan-lien-chinh-quyen-doanh-nghiep-nguoi-dan-102250718164039429.htm