With the motto "Administrative service - taking people as the center", the Public Administration Service Center (PPSC) of Chau Thanh commune has been implementing many new models and initiatives to bring convenient and friendly experiences to people when performing administrative procedures (AP).
Methods such as "Priority counter for receiving documents", "Free self-service snack area", "QR code application in posting administrative procedures" or "Quick information of results via Zalo" are creating positive effects, spreading the image of the government being close to the people, dedicated and professional.
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| Mr. Tran Hong Thang - specialist of the Center for Public Administration of Chau Thanh commune, returned the result of the birth certificate copy to Ms. Nguyen Thi Le (Giong Luc hamlet) at the priority counter. |
Every procedure - one touch
Early in the morning, at the Chau Thanh Commune Public Service Center, the working atmosphere was bustling. People coming to do procedures no longer looked worried and confused as before, but instead were proactive and comfortable. On the notice boards, hundreds of administrative procedures were presented clearly and neatly, with separate QR codes for each type of procedure. People just need to lift their phones to scan, and immediately see detailed information: documents to prepare, processing time, implementation steps and can even submit documents online right on the spot.
“It’s very convenient, just scan the code and you’ll see everything, no need to ask back and forth. I was also guided by the staff to do it online, saving a lot of time” - Ms. Nguyen Thi Hang, a resident of Hamlet 2, shared while completing the procedure to register to establish a business household.
It is known that the Commune Public Service Center has publicly posted more than 400 administrative procedures under the authority of the commune level and 1,734 procedures received regardless of administrative boundaries. All are directly linked to the National Public Service Portal, helping people to look up, submit documents, and monitor progress easily.
Ms. Do Doan Phuong An - a specialist of the Chau Thanh Commune Public Service Center, shared: The current system is operating stably, helping to save a lot of time for both citizens and civil servants. The unified use of the National Public Service Portal is more convenient, people are guided and informed about the benefits of online public services, can submit documents right at home, easily look up the progress of document processing, as well as save effort, time and costs.
The application of technology has not only helped to make information transparent, but also changed the mindset of “officials do - people wait”. Now, people are the center of the resolution process, and officials are the ones who support and guide, in the true spirit of “administrative service”.
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| People of Chau Thanh commune can quickly look up administrative procedure information through QR codes posted at the commune's Center for Cultural Affairs. |
Small model - Big effect
Besides applying technology, Chau Thanh Commune Cultural and Social Center also creates a special mark with many humane and close models.
One of them is the “Priority counter for receiving documents”, reserved for special subjects such as war invalids, sick soldiers, the elderly, pregnant women and people with disabilities. At this counter, the staff not only receives documents quickly, but also enthusiastically guides and supports online application submission, helping to minimize waiting time. On average, the counter receives 5-10 documents per day. Mrs. Nguyen Thi Le (Giong Luc hamlet) emotionally recounted: “The first time I came to do the procedures for my grandchild, I was worried about how to fill in, but the uncles and aunts here guided me step by step, very gently. I was very happy when it was done quickly and neatly.”
Not stopping there, the Commune Cultural and Social Affairs Center also creates excitement for people with the model of "Free self-service snack area". Here, every morning, the center's staff prepares cakes, candies, tea, and water, neatly placed in the waiting area. Whoever comes early, whoever waits their turn can serve themselves a cup of hot tea, sip a piece of cake, and chat while waiting. Ms. Nguyen Thi Hoa (Kinh Xuoi hamlet) shared: "Going to do paperwork, having a place to drink water and eat cake while waiting, feels very happy".
The administrative space thus becomes more intimate and friendly. A cup of tea, a greeting, a smile, seemingly simple, but are the bridge that makes people feel the respect and care from the government.
In addition, the center also deploys notification of administrative procedure results via Zalo, helping people to be more proactive, not wasting time traveling many times, and at the same time expanding communication channels between the government and the people.
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| Free self-service snack table at Chau Thanh Commune Cultural Center. |
To continue spreading the spirit of service, Mr. Kien Hoang Thien - Deputy Director of the Chau Thanh Commune Center for Public Administration, said: In the coming time, the Commune Center for Public Administration will deploy two new models: making friends on Zalo with people to notify results, send information and new policies; coordinating with the Community Digital Technology Team to go to the homes of policy beneficiaries, poor households, and the elderly to receive and return results on the spot. At the same time, the center continues to maintain the hotline, the team to guide online application submission and post procedures publicly and transparently, all to improve service quality, taking people's satisfaction as a measure.
Those actions, though not noisy, have great significance. Because above all, administrative reform is not only about reducing paperwork or digitizing data, but also about changing attitudes, spirit and service style. A friendly government is not only measured by quick processes, but also felt through smiles, eyes and dedication when serving the people. Chau Thanh Commune Public Service Center, with its dedication and creativity, is writing that beautiful story, in the heart of a homeland that is changing every day.
From July 1 to September 30, Chau Thanh Commune Public Service Center received 2,865 applications, of which 2,558 were submitted online, accounting for 89% of the total number of applications, of which 2,606 applications were completed. This data shows that people have gradually become accustomed to using online public services, a clear step forward in the digital transformation journey at the grassroots level. |
Article and photos: SON TUYEN
Source: https://baovinhlong.com.vn/thoi-su/202510/chau-thanh-day-manh-cai-cach-hanh-chinh-nang-cao-tinh-than-phuc-vu-c240314/
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