Ensuring smooth information flow in flood areas to serve the government and people

Due to the impact of storm No. 11, on the night of October 6 and the day of October 7, heavy rains occurred in many provinces: Lang Son, Cao Bang, Thai Nguyen, Bac Can, Hanoi... causing widespread flooding and landslides. Power grid outages in Lang Son, Cao Bang, Thai Nguyen affected the operation of broadcasting stations (BTS), and heavy floods caused the breakage of some fiber optic cables. Network operators have sent rescue teams to handle the incident to ensure smooth communication.

VNPT network has sent rescue teams to the incident sites and deployed appropriate and timely solutions to ensure communication to serve the government and people.

In Thai Nguyen , flooding occurred on a large scale. Thousands of households were affected, many traffic routes were paralyzed and the electricity and telecommunications systems were severely affected. The VNPT Thai Nguyen Natural Disaster Prevention Command has proactively closely monitored weather developments, directed its affiliated units to prepare adequate supplies and equipment, replenish fuel for generators, and ensure the safety of telecommunications equipment. 24/7 on-duty forces were assigned to key locations, ready to deploy the "4 on-site" plan.

VNPT Thai Nguyen technical staff still immediately deployed network rescue work during the flood.

VNPT Thai Nguyen has proactively increased backup generators at network nodes, and on-duty personnel have proactively deployed a plan to ensure timely backup power on the night of October 7, when the entire Thai Nguyen city area was previously submerged in floodwaters to ensure information security for the network node station.

During the flood, VNPT Thai Nguyen technical staff moved generators, jacked up equipment, and replaced damaged subscriber lines to ensure smooth communication for rescue and command work. Up to this point, in other areas in Thai Nguyen, basic mobile communication has been guaranteed to commune/ward centers to ensure communication for command and control of local authorities.

In addition, VNPT Thai Nguyen has prioritized bandwidth for hotlines, provided timely weather information, and assisted in evacuating people to safe places. VNPT Thai Nguyen has also increased staff at transaction points to provide SIM cards and support customers with free battery charging, meeting essential needs during difficult times.

Cao Bang and Lang Son provinces were affected by widespread flooding, but VNPT deployed forces on standby and implemented response plans to ensure good communication and services in the area.

In Cao Bang, storm No. 10 caused flooding in many areas, landslides on many important roads, felled poles, cut cables, and caused power outages, seriously affecting people's lives and information rescue. Then, storm No. 11 continued to affect Cao Bang with flood peaks exceeding that of storm No. 10.

Two consecutive big storms in 1 week have broken some cable lines, widespread power outage causing few connection signals for about 10,000 Internet subscribers in the area and many mobile subscribers were affected. In that situation, VNPT Cao Bang's rescue force has been performing rescue 24/24h and has promptly handled and fixed the problems at the transmission break points. VNPT Cao Bang is ready with human resources to support customers as soon as the power is restored.

On-call incident response.

Along with the initiative of VNPT in the area, VNPT Group has prepared resources with 500 human resources along with vehicles, engines, tools and supplies ready to support the quick recovery of the network and services. On the morning of October 8, VNPT increased its support force to deploy a fuel transportation plan in parallel with optimal power solutions for important equipment to maintain operations for the central station of Thai Nguyen ward, ensuring communication and services throughout the province.

In addition, VNPT has also prepared Inmsarsat satellite communication equipment to serve the local leaders in providing information and direction, and proactively coordinate with network operators to implement Roaming mobile services to ensure the best information to meet the disaster response direction of authorities at all levels as well as the service needs of the people.

Meanwhile, the staff of Thai Nguyen Telecommunications Station - MobiFone Northern Network Center remained at the scene, urgently deploying emergency information response plans.

MobiFone staff on duty to handle incidents in Thai Nguyen.

MobiFone Thai Nguyen had carefully prepared human resources, spare equipment and fuel in advance. However, the severe developments of the storm exceeded all predictions, with prolonged heavy rain and strong gusts of wind making it difficult to access the scene. MobiFone Thai Nguyen staff urgently transported equipment, generators, and gasoline to isolated locations, while implementing a load reduction plan to prioritize MC and DWDM (important transmission nodes in the area).

Source: https://baotintuc.vn/xa-hoi/dam-bao-thong-tin-thong-suot-vung-lu-phuc-vu-chinh-quyen-va-nguoi-dan-20251009115615321.htm