In recent years, in the context of the post-pandemic world, with many changes in the global geopolitical situation, businesses are increasingly worried about how to survive and develop. Digital transformation and technology application are considered the most feasible solutions to this story.

KPMG Vietnam's data shows that businesses all agree that digital transformation brings benefits to them in all aspects such as increasing employee satisfaction and customer experience.

This is also the reason why up to 57% of businesses said they are investing in technologies related to AI, machine learning, generative AI, followed by technologies such as edge computing, robotics and automation, metaverse...

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Digital transformation expert Nguyen Thuong Tuong Minh. Photo: TD

Digital transformation expert Nguyen Thuong Tuong Minh said that in the current challenging environment, in the past 2-3 years, many businesses have had to tighten their operations and find new sources of revenue to survive and develop.

“ The question is how to increase revenue and reduce expenses? How to increase revenue when opportunities are increasingly scarce, how to save costs to avoid resource loss? The solution is not only software development but also requires a profound philosophy in the operation process to touch the root of the problem, ” said the digital transformation expert.

However, according to a study by Dell Technologies, during the digital transformation process, 60% of respondents in Vietnam feel “overwhelmed” by complex technologies, which bring about inconsistent and fragmented working experiences across different platforms. This is the challenge that Vietnamese businesses face during the digital transformation process.

In fact, the problem that a system consisting of many separate software often encounters is that although software is used, operations are still based on manual work, posing potential risks due to errors during operations.

Businesses also have to spend a lot of effort if they want to use a new software into the existing system. Therefore, the desire of many businesses is to integrate new and old software together in a useful way.

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Sharing successful digital transformation models with Vietnamese businesses. Photo: TD

In that context, to make digital transformation easier, businesses not only need software but also a new type of software system that is highly interactive and easy to use.

“ This will help maximize the amount of investment in information technology. It is not 3 coins to buy 3 software anymore, but 3 software plus the synergistic value from the interaction between them, this value is time, resources and money ”, the expert shared.

According to experts, modern software systems must answer the following questions: automating communication between software in the network, standardizing and enriching information between software, and easily adding and removing software nodes when necessary.

To support small and medium-sized enterprises in digital transformation, since 2021, the Ministry of Information and Communications has implemented many specific activities such as supporting businesses to self-assess the level of digital transformation of their units.

The Ministry of Information and Communications also selects and evaluates excellent Make in Vietnam digital platforms to introduce to the small and medium-sized enterprise community.

According to statistics from the Ministry of Information and Communications, as of October 2024, the total number of businesses accessing the program to support small and medium enterprises in digital transformation (SMEdx) was 1.28 million.

The number of Vietnamese small and medium-sized enterprises using digital platforms of the SMEdx program is more than 400,000 enterprises.

In fact, of the 2,100 businesses surveyed by KPMG, 66% said that collecting and analyzing data helped them generate profit growth in the past 12 months.

This is a testament to the importance of digital transformation and data to business operations.

Issuing the National Action Plan on Digital Economic Development The Government has just issued the National Action Plan on Digital Economic Development for the 2024 - 2025 period.