La Hien builds a service-oriented administration

On July 1, 2025, La Hien commune was officially established on the basis of merging La Hien and Cuc Duong communes. With an area of ​​over 71.55 km2 and a population of over 12,000 people, the local government faces many challenges, especially the quick settlement of administrative procedures. However, La Hien Commune Public Administration Service Center has made efforts to create maximum convenience for the people, especially ethnic minorities.

Mr. Nong Van Trang, a Mong ethnic, from Mo Chi hamlet, is being guided and supported with administrative procedures.

At the La Hien Commune Public Administration Service Center, all 381 administrative procedures under the authority of the commune are publicly posted. People can easily look up information on the board or on the National Public Service Portal. This not only helps people proactively prepare documents before coming to the commune, but also limits the situation of traveling many times, wasting time and effort.

For ethnic minorities, who are used to traditional methods and have limited language skills, receiving direct guidance from dedicated staff is a decisive factor in creating peace of mind.

Mr. Nong Van Trang, a Mong ethnic, from Mo Chi hamlet, shared: I came here to do paperwork for my children to go to school. I have never done any procedures on a computer before. But the staff here also guided and helped me with the procedures. Thanks to that, the procedures were done faster. The staff here also visited and showed me the way to make it easier to get around.

Mr. Luu Van Toan, a resident of Cay Thi hamlet, said: I came here to do administrative procedures related to land, the staff here welcomed me warmly and enthusiastically. Any paperwork that required photocopying or additional documents was also given specific instructions. Thanks to that, I feel at ease and very comfortable and satisfied when coming here to work.

After more than 3 months of merger, La Hien Commune Public Administration Service Center has received nearly 1,400 administrative procedure files. Of which, over 800 files were submitted online and over 500 files were submitted directly. All files were processed on time and before the deadline, reaching a rate of 100%, with no backlog.

This result is of special significance for a newly merged highland commune, where physical facilities and human resources are still limited. Instead of letting difficulties become barriers, the La Hien commune government has proactively taken advantage of technology platforms, combined with direct support from officials and organizations to create maximum convenience for the people.

Mr. Tran Duc Tu, Vice Chairman of the Commune People's Committee and Director of the La Hien Commune Public Administration Service Center, said: When carrying out procedures on the National Public Service Portal, many people still encounter difficulties. Therefore, we have directed staff to promptly support and coordinate with the Youth Union when a large number of people come. Thereby, people are guided to carry out online procedures quickly and conveniently, without having to wait long.

The staff at La Hien Commune Administrative Service Center always persevere with the goal: taking people's satisfaction as a measure of work efficiency.

In fact, the facilities at the La Hien Commune Public Administration Service Center are still lacking, the headquarters is being rented, and the equipment is not complete and synchronous. However, that does not reduce the sense of responsibility of the staff and civil servants. With dedication and civilized service attitude, each staff member becomes an important bridge to bring the government closer to the people.

The story in La Hien commune not only reflects the efforts of a locality with ethnic minorities in the newly merged period, but is also a miniature picture of the administrative reform process being synchronously implemented in Thai Nguyen province.

The application of information technology, encouraging people to submit applications online, while maintaining a spirit and dedicated attitude in providing direct support and guidance, has created a balance between modernization and practicality. This is especially meaningful for ethnic minorities, who are gradually getting used to digital utilities but still need close, detailed and specific support and guidance...

Source: https://baothainguyen.vn/xa-hoi/202510/la-hien-xay-dung-nen-hanh-chinh-phuc-vu-f1b1241/