Nagase Vietnam: The digital transformation journey starts with people

VTV.vn - Digital transformation at Nagase Vietnam originates from the spirit of learning and human resources, under the strategic direction of the Board of Directors.

Nagase Vietnam (Nagase) is a subsidiary of Nagase & Co., Ltd. Japan, a leading multinational trading and investment company in the fields of chemicals, plastics, electronic materials, cosmetics and foods.

"We rewrote the way we work"

At the end of 2023, when Nagase officially launched its digital transformation program, they did not choose to outsource the solution development team. Instead, the journey started from within - the company's own staff - when they established the RPA Center of Excellence (CoE).

One of the typical faces is Ms. Lai Thi Huyen Trang - a Customer Service employee, who has been with the company for many years. Without any professional knowledge of technology, after participating in the company's RPA training course and with the support of the CoE team, Ms. Trang understood the process logic and personally built "bots" to automate data entry into the system and daily data extraction - tasks that used to take a lot of time.

"I used to think that technology would replace my job. But when I started to understand RPA, I changed the way I think, work every day and realized that I am the one who masters technology" - Ms. Huyen Trang shared.

Ms. Lai Thi Huyen Trang - Customer Service Staff at Hanoi Office

DX is not just a tool but a long-term strategy

From a strategic perspective, Mr. Maisai Tsutomu - CEO of Nagase Vietnam - believes that digital transformation is not simply a "temporary trend", but a path of sustainable development, associated with the goal of improving organizational capacity and adaptability to continuous market fluctuations.

"Our mission as Japanese employees working in Vietnam is to contribute to the Vietnamese people and to this country.

If we rely too much on outsourcing, it will be difficult for individual capabilities to develop. Therefore, we choose to invest in improving internal skills, gradually building automation capabilities in line with the organization's growth rate. As each individual matures, the organization will also become stronger. These skills not only help work more effectively but also become a foundation for a long-term career. "

Not only optimizing operational performance, the DX journey at Nagase Vietnam has brought about a major change in awareness. Applying technology is no longer a "new" thing, but has become a part of the thinking and working habits of every employee. That is the sustainable foundation for a digital culture to spread from within the organization.

Mr. Masai Tsutomu - CEO of Nagase Vietnam

From ordinary staff to "spreading factor"

Since the end of 2023, the CoE team has coordinated with departments to deploy more than 50 RPA processes, saving more than 2,000 working hours per year. Notably, 100% of these processes were built by internal staff who are not IT specialists.

"I never thought I could understand code logic. But when I saw the first bot I wrote run successfully, I believed that with the right mindset and teammates, anyone can do it" - quoted Ms. Dang Thi Ngoc Anh - Accounting staff - another member of the CoE team.

CoE team working and exchanging together

At Nagase Vietnam, the DX strategy does not originate from technology, but from awakening the spirit of innovation in each individual. When people are encouraged to learn, experiment and master technology, they themselves become the driving force that helps the organization operate more effectively and adapt better in a volatile environment.

Willingness to change - the starting point of every transformation

At Nagase, technology does not replace people but accompanies them in the development process. From non-professional staff, they are now able to master automated processes, digital transformation thinking is gradually permeating the organization's working culture, becoming a part of daily work.

This is not a model imposed from the outside, but a journey that starts from the inner strength, from the initiative, learning spirit and desire to improve of the people involved.

Digital transformation, with Nagase Vietnam, does not start with software but with thinking.

And that could be a wake-up call for any business on the cusp of innovation.

NAGASE VIETNAM CO., LTD

- International name: Nagase Vietnam Co., Ltd.

- Abbreviation: NVN

- Office: Room 12.03, 12th floor, Cornerstone building, 16 Phan Chu Trinh, Cua Nam Ward, Hanoi City, Vietnam

- Email: info@nagase.com.vn

Hotline: 024-3926-4126

Source: https://vtv.vn/nagase-viet-nam-hanh-trinh-chuyen-doi-so-bat-dau-tu-con-nguoi-100251018093431568.htm