VNPT deploys new model: A turning point to create momentum for innovation

(Chinhphu.vn) - Vietnam Posts and Telecommunications Group (VNPT) is accelerating the comprehensive innovation process to implement its development strategy to 2030 and vision to 2035. The focus of the plan is to put into operation a modern governance model, with clear decentralization, linking authority with responsibility.

Mr. Huynh Quang Liem, Member of the Board of Members, General Director of VNPT Group - Photo: VGP

This is not only an organizational change, but also an important turning point marking a new development stage of VNPT.

Regarding the process of accelerating this comprehensive innovation, a reporter from the Government Newspaper had an interview with Mr. Huynh Quang Liem, Member of the Board of Members, General Director of VNPT Group.

VNPT to restructure comprehensively from October 1

Dear Sir, Decision 620/QD-TTg of 2024 of the Prime Minister approved the restructuring plan of VNPT Group for the period up to the end of 2025. Could you please tell us how far VNPT is implementing this decision?

Mr. Huynh Quang Liem : Implementing Decision No. 620/QD-TTg dated July 10, 2024 of the Prime Minister approving the Project on restructuring VNPT Group for the period 2021 - 2025, VNPT has been taking important steps in restructuring and innovating the organizational model, in order to meet development requirements in the new period.

At the same time, the issuance of Resolution No. 186/NQ-CP dated June 25, 2025 of the Government and Document No. 6468/VPCP-DMDN dated July 11, 2025 of the Government Office has concretized this major policy, with the key task of merging VNPT-Vinaphone Corporation and VNPT-Media Corporation into the parent company - VNPT Group.

On that basis, on August 27, 2025, the Board of Members of the Group issued Decision No. 99/QD-VNPT-HDTV-NL on the official merger of the Telecommunication Services Corporation (VNPT-Vinaphone) and the Communications Corporation (VNPT-Media) to become accounting units under the parent company.

This is a strategic move to reorganize the organizational model towards streamlining, effectiveness, efficiency and focusing more on the Group's long-term strategic goals.

VNPT Group officially implemented comprehensive restructuring from October 1, 2025, marking an important milestone in VNPT's innovation process.

VNPT officially implements comprehensive restructuring from October 1 - Photo: VGP

  Streamlining the middle levels

In your opinion, what is the significance of restructuring VNPT Group in the current context?

Mr. Huynh Quang Liem: The restructuring of VNPT Group is not only of strategic significance but also an inevitable and objective requirement to meet the development demands in the new period.

The focus of this process is to reduce business and technical contacts in 34 provinces and cities; streamline intermediary levels; and at the same time strengthen decentralization, delegation of authority and clarify the responsibilities of each contact in the system.

This is an important foundation for VNPT to gradually shift to a digital operating model, in which all activities are operated based on data, ensuring connectivity, transparency and the ability to respond quickly to market needs.

Comprehensive innovation of management and administration model and production and business organization

So what benefits will this restructuring of VNPT bring, sir?

Mr. Huynh Quang Liem: The core goal of restructuring is to enhance customer experience, improve employee experience, and at the same time encourage innovation, creating conditions for each unit and individual to play a proactive role in operations and service.

VNPT comprehensively innovates its management model and production and business organization - Photo: VGP

Along with the maturity of internal digital transformation as well as data maturity, VNPT aims to build a modern management model, approaching the standards of an excellent digital technology enterprise.

From October 1, VNPT's new production and business organization model will be officially put into operation. On that basis, the Group will comprehensively innovate both the management and production and business organization model, towards forming a smart, streamlined, flexible and highly adaptable organization.

At the same time, the new model also ensures transparent governance principles, optimizes the efficiency of resource use in key areas, and operates consistently and consistently from the Group level to local units.

Data-driven

How will VNPT start this comprehensive innovation process, sir?

Mr. Huynh Quang Liem: In the context of digital transformation taking place strongly globally, data-based management and operation have become a new standard, a decisive factor for the sustainable development of enterprises.

VNPT quickly grasped this trend and made a fundamental transformation: considering data as the core asset that "nurtures" the entire service ecosystem and business management activities.

To realize the goal, VNPT has been converting the entire management system to a data-driven model. This means that all decisions from strategic planning, product design, to service operation are based on real-time data.

VNPT applies many modern technologies such as artificial intelligence (AI), big data or cloud computing - Photo: VGP

Thanks to that, decisions are made faster, more objectively, minimizing the risk of depending on personal emotions. More importantly, the data-based management model helps VNPT improve transparency and strengthen competitiveness.

This is both an inevitable requirement for long-term development and a factor ensuring VNPT maintains its position as a key enterprise in the Vietnamese telecommunications and information technology industry.

The consistent spirit of the new model is "customer-centricity". VNPT aims to develop diverse and seamless services to ensure sustainable growth.

Furthermore, businesses will no longer passively wait for market demand, but proactively follow the trends. Every organization, technology and operation will be designed around data and digital transformation synchronized with shared infrastructure as the foundation.

The ultimate goal is to improve customer experience, optimize sales channels, and address existing bottlenecks in production and business. This is a direction that affirms that VNPT not only digitizes infrastructure, but also digitizes operations and management thinking.

On the comprehensive digital platform, VNPT applies many modern technologies such as artificial intelligence (AI), big data or cloud computing. These technologies help automate and smarten processes, from customer care, service provision to internal management.

At the same time, VNPT also builds a diverse digital service ecosystem, spanning from telecommunications, information technology to education, healthcare, and digital government, to meet the increasingly high and diverse needs of society.

The new model clearly demonstrates the leading role

What does VNPT expect from this new model, sir?

Mr. Huynh Quang Liem: The new model is designed to promote internal innovation on the basis of quantifying performance, clearly assigning responsibilities and allocating resources effectively and transparently.

This is the basis for forming a data-centric organizational culture, aiming for real efficiency. On that foundation, VNPT has gradually built a flexible, smart, modern business model, realizing the goal of becoming a key national digital enterprise as expected by the Government.

Reality has also affirmed that VNPT is demonstrating a high spirit and determination in comprehensively innovating the production and business organization model and management model in a modern and effective direction, suitable to subjective requirements and objective context in the development trend of the digital economy.

This restructuring process not only creates new momentum and new development space, but is also a strategic step for VNPT to play a leading role in the national digital transformation journey.

Thank you very much!

Hien Minh (performed)

Source: https://baochinhphu.vn/vnpt-trien-khai-mo-hinh-moi-buoc-ngoat-tao-dong-luc-doi-moi-sang-tao-102250930191334716.htm