Accelerating AI transformation, FPT Long Chau elevates healthcare experience for every home

(Chinhphu.vn) - On the afternoon of April 25, FPT Digital Retail Joint Stock Company (HoSE: FRT) successfully held the 2025 Annual General Meeting of Shareholders in Ho Chi Minh City, approving many key strategic orientations for the new fiscal year, affirming its vision for sustainable development and pioneering position in the field of technology retail and healthcare.

FPT Retail's Board of Directors responded to shareholders at the General Meeting. Photo: FPT Long Chau

Notably, at the Shareholders' Meeting, the issue of widespread fake drugs and fake food was a matter of concern for FRT shareholders, who raised questions with the company's leadership, in the context of the authorities having just dismantled many counterfeit goods production lines.

Ms. Nguyen Bach Diep - Chairman of the Board of Directors of FPT Retail and General Director of FPT Long Chau said that the unit welcomes the authorities for bringing to light organizations that make fake drugs and fake functional foods, helping the market to be more transparent and competitive. Long Chau firmly says "no" to counterfeit goods, commits to transparency and compliance with the law.

Regarding business experience, in recent times, many methods have been implemented to strictly control pharmaceuticals entering the pharmacy chain.

For drugs, all legal drugs must have a registration number issued by the Ministry of Health , printed on the drug box, product packaging, and must be valid for circulation when looked up on the Drug Administration's Information Portal. Hand-carried and counterfeit goods are unlikely to fully meet this requirement.

For functional foods, all products must have a product declaration certificate from the Food Safety Department. Currently, Long Chau has posted this certificate on each product in detail on the website and application so that customers can proactively view it.

In addition, although not required, Long Chau has proactively worked with all domestic and imported functional food suppliers to have inspection certificates from the National Institute for Food Safety Control (NIFC) to confirm the correct ingredients and content.

Next step, Long Chau cooperated with NIFC to conduct random sampling testing, going to stores, warehouses, factories, etc. for inspection.

In the event that a product is found to not meet the initial declarations, it will be immediately removed from the shelves.

Expect positive growth from both chains

The congress unanimously approved the revenue plan of VND48,100 billion and pre-tax profit of VND900 billion. Of which, FPT Shop chain revenue is expected to grow by 6% and FPT Long Chau chain revenue is expected to increase by about 28% - continuing to be the main growth driver of FRT.

This plan was built in the context of the Vietnamese economy forecasting a positive recovery at the beginning of the year. However, with fluctuations from the geopolitical situation and global macro factors as well as recent trade tensions, FPT Retail approaches 2025 with a cautious, flexible mindset, striving for effective and sustainable growth.

FPT Retail has approved many key strategies for the new fiscal year. Photo: FPT Long Chau

FRT's key actions in 2025

In 2025, FPT Long Chau aims to open 430 more pharmacies and vaccination centers, continuing to maintain its No. 1 position in the market share of prescription drugs, new-generation drugs and rare drugs. The vaccination system will be fully updated with new vaccines to meet the needs of protecting people's health. With an innovative orientation, Long Chau is committed to actively contributing to the goal of building a modern, transparent and effective healthcare system.

FPT Shop continues to restructure its product portfolio, introducing smart, energy-saving electrical appliances into its retail system, especially targeting young family customers. At the same time, the company promotes the development of FPT virtual mobile network (MVNO) and researches new digital services to improve user experience, aiming for sustainable growth.

Vietnam is entering an era of strong growth, with the determination to comprehensively transform digitally in all fields. Digital transformation is not only a global trend but also an important task, affirmed in Resolution 57-NQ/TW of the Politburo. Determining "digital transformation to bring the best experience to customers" as a guiding principle, FPT Retail is extremely serious about investing and applying the latest technologies in all activities.

FPT Retail has identified digital transformation as a strategic focus. At FPT Long Chau, a series of technology solutions such as 24/7 health consultation, service personalization, medical connectivity and blockchain data encryption are being deployed to optimize customer care and ensure information security.

With FPT Shop, AI technology will support personalizing customer experiences through smart product suggestions, automated customer care and improved after-sales services, contributing to promoting the digitalization and modernization of Vietnam's retail industry.

PV

Source: https://baochinhphu.vn/day-manh-chuyen-doi-ai-fpt-long-chau-nang-tam-trai-nghiem-cham-soc-suc-khoe-cho-moi-nha-102250426143057753.htm