Thang Long - Hanoi Heritage Conservation Center has done a good job in world heritage work.
Building a civilized and polite destination of Thang Long Imperial Citadel
In welcoming visitors, the reception staff always behave politely, have a friendly and courteous attitude, and enthusiastically welcome and guide visitors. The center provides uniforms for the service staff from security, ticket sales, tour guides and staff on duty at the exhibition house to create a friendly and neat feeling when visitors come to visit and work at the heritage site.
The explanation and tour guide work has been standardized as well as applying new advanced technology, combining sound, film, and photos. Digital supports allow visitors to learn, explore and interact through the screen, through the automatic explanation App. The introduction of heritage has been carried out in the following forms: Announcing documents, archives; publishing publications, research results about the heritage site; building a website (https://www.hoangthanhthanglong.vn) as an educational tool, connecting heritage with the community.
In addition, improving the efficiency of maintaining the landscape and sanitation of each heritage site is also focused on. Construction units carry out environmental sanitation of the heritage site from 19C Hoang Dieu area to Hau Lau area, Cua Bac relic and the area outside Vaxuco building, especially the rest stops and service areas are always checked, monitored and reminded. During peak periods such as holidays, Tet and serving the Heritage Education Program; Night Tour, it is necessary to focus human resources on sanitation, garbage collection and transportation to the gathering location, supervisors must check regularly to ensure the heritage is always neat and airy.
In addition, regularly trim grass and hedges; periodically trim shade trees to create a green, airy and aesthetic heritage space; maintain flower gardens and miniature landscapes at Doan Mon, Dien Kinh Thien, Hau Lau, Cua Bac, outside Vaxuco building, archaeological site 18 Hoang Dieu in the direction of decorating flowers and colorful leaves according to the season to create a heritage space that is always fresh and attractive for visitors to take photos and check in.
Efforts to bring relics Thang Long Imperial Citadel is an attractive destination for tourists.
Thang Long-Hanoi Heritage Conservation Center has promoted propaganda, introduction, promotion and cooperation, tourism development in parallel with improving the quality of human resources and tourism products and services for visitors.
With the goal of making the Heritage an attractive and important destination on the Vietnam tourism map as well as on the tourist route in Hanoi, the Center has determined that in addition to providing activities on management, conservation and restoration, it will also propose plans to promote the value of the Heritage area to honor historical, cultural and architectural values.
Specifically, at the entrance to the site, there is a Code of Conduct board, information board, heritage leaflets, and staff guiding visitors to download automatic guide software in many languages such as Vietnamese, English, French, Chinese, and Japanese to help visitors approach the heritage in the closest way.
The Center organizes annual events (associated with the results of research on intangible cultural values) such as: Spring Opening Ceremony on the occasion of Lunar New Year, Vietnamese New Year, Mid-Autumn Festival, Doan Ngo Festival, Co Loa Festival... At the same time, it promotes the "Heritage Education" program at the Thang Long Imperial Citadel Heritage Site and Co Loa Relic Site (implemented by the Center in coordination with the Hanoi Department of Education and Training) to create an attractive playground for students to practice, experience and learn about history.
The center has also developed the night economy with the "Decoding Thang Long Imperial Citadel" night tour product and supporting activities to meet the needs of domestic visitors as well as international visitors staying in the capital.
In particular, the Center has applied digital technology to tours. The digitization of exhibition spaces and exhibits in 360, 3D formats and virtual tours, allowing viewers to use smart devices to learn, creates the attraction of Heritage for visitors.
The application of information technology in interactive activities to serve tourists includes a room to create the space of Kinh Thien Palace as well as selecting some important court rituals such as the Royal Court Ceremony or Thi Dinh of the Le Dynasty in this space using 3D and virtual reality technology; testing Audio guide and Tour guide equipment in exhibition areas and revolutionary relics; 3D tour of the Thang Long Imperial Palace exhibition area and the archaeological site at 18 Hoang Dieu; 3D mapping technology to introduce relics and artifacts on display.....
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