This morning (January 6), Urban Railway Company No. 1 (HURC 1) said that after 2 weeks of operation, metro line No. 1 has run 3,029 trains, serving more than 1.7 million passengers, an increase of 300% compared to the plan.

Of which, on the peak day of New Year's Day, January 1, metro line 1 served 275,144 trips with 246 trains.

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Passengers queue up to board metro train No. 1 on January 1. Photo: Nguyen Hue

HURC 1 assessed that the operation of Metro Line 1 is basically stable, serving well the needs of people. However, besides the positive signals, the operating team discovered many passengers violating the culture and safety of metro operation.

Specifically, many passengers use unsafe devices and take photos, such as using tripods (a device to support cameras, camcorders or phones) in stations and on trains, causing obstruction.

Many passengers leaned out of the EWD doors (doors used by station staff in emergency situations only) to take photos, ignoring the staff's reminders and continued to move to other locations to take photos. There were cases of taking off clothes, which was considered uncivilized when taking photos.

Many passengers make the mistake of blocking the platform and train doors while waiting for their loved ones to get on and off, causing danger. Although the train doors only open and close in 30 seconds, some passengers still try to rush out or rush onto the train while the doors are closing. Passengers also step over the safety warning line despite being reminded, forcing station staff to intervene repeatedly.

In addition, many passengers do not line up at the entrances, escalators and trains, causing disorder. There are cases of jostling and pushing to quickly get on/off the train, causing safety risks.

Many passengers do not cooperate in making boarding passes or scanning QR codes when entering/exiting the gate, claiming that the free experience does not require it. Passengers still bring food and drinks into the station area; intentionally bring pets in backpacks but release them when getting on the platform, affecting the common space...

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