Dedicated service

- Along with the commune-level public administration service centers (PVHCC) in the whole province, the Tam Thanh Ward Public Administration Service Center was officially established from July 1, 2025. Right from the first days of operation, the center has had many solutions, gradually building a government close to the people, serving people better in performing administrative procedures (TTHC).

Specialist of Tam Thanh Ward Public Administration Service Center returns results of administrative procedure files to people

On July 1, 2025, the two-level local government officially operated, Tam Thanh ward was newly established, the ward Public Service Center was established and put into operation. After the merger, currently, Tam Thanh ward People's Committee has 395 administrative procedures under its authority, of which 100% of administrative procedures are implemented under the one-stop mechanism; 316 administrative procedures are implemented through online public services. On average, the center has about 30 to 60 people coming to perform administrative procedures every day.

One morning in late September 2025, at the Tam Thanh Ward Public Service Center, we recorded a bustling working atmosphere, with many people coming to perform administrative procedures from the beginning of the hour. At the transaction counters, the work took place quickly and according to the procedures.

The Ward Public Service Center has organized and regularly maintained a friendly service model: staff come to the homes of the elderly who cannot move, and has so far been able to do this for 7 cases.

Ms. Ma Thi Xanh, group 3, block 10, Tam Thanh ward excitedly said: I clearly feel the innovation of the government. Administrative procedures are now resolved quickly and transparently; the staff are friendly and enthusiastic, making people feel secure and satisfied. What impressed me most is the spacious central space, scientifically arranged, especially the transaction counters have removed the glass partitions. Exchange with staff is more convenient and open, no longer having to bend down to hand documents through small windows like before.

Sharing the same feeling with Ms. Xanh, Ms. Dao Thi Thao, Doi Che block, Tam Thanh ward said: When coming to the ward's Public Security Center, we were served attentively, no longer tired of waiting, instead, we felt comfortable and secure. In mid-September 2025, I came to do the household registration correction procedure, in less than 30 minutes, with the enthusiastic guidance of the staff, the documents were completed and submitted. The valuable thing is that during the procedure, people were also served drinking water, had air conditioning when it was hot, and even had free raincoats when it rained.

These are just two of many cases where citizens have positively evaluated the activities of the Tam Thanh Ward Public Service Center. Right from the first days of operation, implementing the direction of the Ward People's Committee, the center has had many solutions, changed its mindset to be closer to the people, and served the people better in implementing administrative procedures. From July 1 to September 26 alone, the Tam Thanh Ward Public Service Center received 3,268 records, of which 2,931 records were resolved before and on time, reaching 89.68%, 175 records are being resolved, and 162 records are not qualified.

Ms. Bui Thi Quynh Anh, Vice Chairman of the People's Committee, Director of the Public Service Center of Tam Thanh Ward said: Immediately after coming into operation, to achieve initial results and recognition from the people, we issued Plan No. 18 dated July 28, 2025 on controlling and reforming administrative procedures, implementing the one-stop and one-stop mechanism in the ward. In particular, the People's Committee of the ward identified reforming administrative procedures as a key task, taking people as the center of service. At the same time, we directed specialized departments to publicly post newly issued administrative procedures, amended, supplemented, replaced or abolished procedures, ensuring full, transparent and competent updates in each field.

In addition, the Ward People's Committee has arranged a team of 10 officials and civil servants to work at the Ward Public Administration Center, 100% of whom have a university degree or higher, including 1 Vice Chairman of the Ward People's Committee as the director of the center; arranged the center's office with full facilities, ensuring the area for receiving and returning results to the people. At the same time, the Ward People's Committee has issued a decision regulating the functions, tasks, powers, organization and staffing, and regulations on the organization and operation of the Ward Public Administration Center. In particular, the Ward Public Administration Center organizes and regularly maintains a friendly service model: officials come to the homes of the elderly who cannot walk, and up to now, it has been implemented for 7 cases. This work demonstrates the spirit of dedication, responsibility and serving the people of the staff, contributing to building the image of the government close to the people.

Ms. Hoang Thi Luan, Deputy Director of the Provincial Public Service Center, said: After its establishment, the commune-level public service centers in the province have been operating stably, initially bringing about efficiency in serving the people, notably the Tam Thanh Ward Public Service Center. The unit has had many solutions, innovated thinking and viewpoints to better serve the people when they come to perform administrative procedures, demonstrating closeness to the people.

By being proactive from the beginning, Tam Thanh Ward Public Service Center has effectively implemented administrative reform, contributing to creating satisfaction for individuals and organizations.

Source: https://baolangson.vn/chinh-quyen-gan-dan-phuc-vu-tan-tam-5060384.html