Cross-border e-commerce platform Temu has just temporarily stopped providing services in Vietnam after working with the Ministry of Industry and Trade and being requested by the ministry.
Currently, orders purchased on the Temu platform are not legally cleared for customs clearance into Vietnam. Only when licensed by the Ministry of Industry and Trade, will customs authorities carry out customs procedures for import and export goods traded through this platform.
Regarding consumer protection, the Department of E-commerce and Digital Economy (Ministry of Industry and Trade) said it will continue to coordinate with the Competition Commission to request cross-border e-commerce platforms to review and implement the responsibilities of intermediary digital platforms towards consumers in Vietnam.
According to the record, Temu has now completely changed the interface language from Vietnamese to English on both the application and the website. Currently, users in Vietnam only have 3 language options: English, Chinese and French.
“Temu will continue to support the Vietnamese language when the registration process is complete,” Temu announced, adding that it is still cooperating with the Department of E-commerce and Digital Economy and the Ministry of Industry and Trade to register e-commerce services in Vietnam.
Previously, the Ministry of Industry and Trade required that during the time of registering operations according to Vietnamese law, e-commerce platforms must have official announcements on their applications and websites to notify consumers.
The management agency also requested that the floor owner urgently register its operations with the Ministry of Industry and Trade in accordance with the law in November. After this deadline, the floor may be blocked from access.
During the registration process, Temu must stop all service, commercial and advertising activities that violate Vietnamese law. At the same time, it must urgently study other relevant legal regulations such as tax and customs.
The General Department of Customs has even issued an official dispatch requesting no customs clearance for goods declarations from cross-border e-commerce platforms that are not registered in Vietnam.
However, despite the request from the management agency, Temu still allows users to place orders and pay for delivery to Vietnam as usual. When confirming the order, users are still charged via credit card.
In November, Temu also raised the minimum order value to 887,000 VND and the maximum limit to 1 million VND. This means that if you want to buy on Temu, users will have to spend between 887,000 VND and 1 million VND per order.
If the order value exceeds 1 million VND, the floor will require the user to split it into 2 different orders with the same above conditions.
According to Temu, this regulation allows the platform to continue to offer more items at lower prices. In addition, adding more items to meet the minimum value also helps prevent excessive packaging waste.
Source: https://baohaiduong.vn/temu-dung-hoat-dong-tai-viet-nam-399628.html
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