From opening an account in seconds with eKYC, 24/7 transactions via LiveBank, to online business disbursement, TPBank has demonstrated its technological innovation capacity, continuously being honored domestically and internationally.

Few people can imagine that TPBank, which was forced to restructure in 2011, could rise to the leading group of banks today. Instead of following the traditional model of branch expansion, TPBank's leadership chose the only path: Developing digital channels. "In difficult times, ingenuity emerges", as General Director Nguyen Hung once shared, it was this bold choice that opened the door to development.

Today, more than 98% of TPBank customers' transactions take place on digital channels with more than 14 million users, making it one of the banks with the largest customer base in the system. This breakthrough stems from the technological philosophy that TPBank has always adhered to: AI-Top, Data-First, Cloud-Ready.

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More than 98% of TPBank customers' transactions take place on digital channels with more than 14 million users.

“Smartize” the experience

TPBank not only brings banking services to the digital environment, but also continuously adds layers of smart technology to enhance the experience. TPBank application helps customers open an account in just a few seconds with eKYC, pay by facial recognition, transfer money by voice, or chat like on a messaging application.

The LiveBank 24/7 system has turned the concept of “a bank that never sleeps” into reality, where customers can open accounts, issue cards, deposit savings or withdraw money at any time, using only biometrics.

For the corporate sector, TPBank Biz has opened a new way of financial management: Online disbursement in just 5 minutes, integrating the BizConnex ecosystem, and supporting small and medium enterprises to access financial services quickly and transparently.

At its core, TPBank is focusing heavily on operational digitalization. Nearly 300 RPA robots, big data analytics and artificial intelligence are being deployed to automate processes, optimize costs and improve risk management. This not only helps the bank become leaner, but also lays the foundation for developing new services at a faster pace.

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TPBank continuously adds layers of smart technology to enhance the experience.

Accompanying the E-Vietnam aspiration

Along with upgrading the financial experience for customers, TPBank actively contributes to the national digital transformation program. Supporting people to connect their social security accounts with VNeID, implementing many policies to waive online money transfer fees and expanding financial services universalization programs have clearly demonstrated TPBank's commitment in the journey to build a prosperous digital Vietnam.

General Director Nguyen Hung once emphasized: “The real needs of the people are the key factor determining the success of digital transformation. It is the small daily benefits that will create habits, then spread into big changes.”

Since the beginning of the year, TPBank has been continuously honored in important award categories in the field of financial technology. The Bank was awarded by The Asian Banker as “Most Innovative Digital Banking Product in Asia - Pacific ” with ChatPay - a chat-like money transfer feature. The Asian Development Bank (ADB) honored TPBank with two major awards: “Leading Partner Bank in Vietnam” and “Leading Trade Finance Bank for SMEs”. This is a testament to the technological capacity and international reputation that TPBank has built.

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At the VDA 2025 Awards, TPBank was honored for outstanding digital transformation with a series of technology solutions: TPBank App, Livebank 24/7, TPBank Biz, and Internal digital transformation application.

The event that TPBank continues to be honored at the VDA 2025 Awards for the second consecutive year with a series of solutions TPBank App, Livebank 24/7, TPBank Biz, Internal digital transformation application, not only once again affirms its pioneering position in digital transformation, but also shows that the "purple bank" is going further on the journey of smart financial services - linking technology with real needs, accompanying customers and the country in the digital age.

Huy Bui

Source: https://vietnamnet.vn/tpbank-buoc-tien-tu-so-hoa-den-thong-minh-hoa-dich-vu-tai-chinh-2451523.html