Worried about August electricity bill

In recent days, many residents and electricity customers in Dak Lak province have expressed concerns about the electricity bill in August being much higher than previous months.

In early September 2025, when it was time to pay the August electricity bill, through reception as well as on social networks such as Facebook, Zalo..., many people said that the electricity bill for August 2025 skyrocketed, even though the actual usage was the same as before, even using less electrical equipment.

According to Mr. Nguyen Dinh Thang (Hoang Hoa Tham Street, Buon Ma Thuot Ward), in addition to lighting and cooking, compared to the previous hot weather, in August, his family did not use air conditioning but mainly used fans and also set the timer to turn off at midnight, he thought this month the electricity bill would be less. However, when he looked at the August electricity bill, he was very surprised because the electricity bill was the highest ever at more than 1.3 million VND. He went online and saw many people also sharing their concerns and surprises with the increase in their family's electricity bill.

Ea Kar Electricity Management Team workers check customer's meter.

Similarly, customer Ng.V.Tr. (village 2B, Ea H'leo commune) said that his family used less electricity than in July and the previous hot weather, but the electricity bill for August showed an amount of more than 961,000 VND, while last month it was nearly 585,000 VND. He found out that some neighbors and people in other areas in the locality also recorded the same situation.

As for Mr. Nguyen Van Hoan (Block 8, Tan Lap Ward), the electricity consumption in August 2025 was 178 kWh, 76 kWh higher than the previous month, the electricity bill increased from more than 206,000 VND to more than 387,000 VND, equivalent to an increase of nearly 88%.

People and customers can monitor current, past, hourly and daily electricity usage by installing and using the electricity industry's Customer Care Application.

In addition, some customers also expressed concerns when the electricity bills are exactly the same every month. People believe that the electricity industry needs to publicly provide an online lookup tool that is easy to understand and transparent, helping people monitor and adjust their consumption.

Dak Lak Electricity Company said that as of August 31, 2025, the whole province had 945,182 electricity customers; of which, 818,241 customers used electricity for domestic purposes, accounting for 86.5% of the total number of customers. The total electricity consumption in August 2025 was 344,180,499 kWh; of which, the electricity consumption for domestic purposes was 171,100,471 kWh, accounting for 49.7% of the total electricity consumption.

From September 1 to 4, 2025, the company received and resolved 410 requests reflecting high electricity bills. The unit sent officers and employees to work directly with customers, check the operating status of the meter, support customers in checking the lines after the meter, electrical equipment and handle leaks and short circuits (if any) for customers, support customers in installing the customer care application and instructing them on how to use the application so that customers can proactively monitor and check their daily electricity consumption and meter readings. Through actual inspections, it was shown that the meter was operating normally, the high electricity bill was due to objective reasons such as the hot weather in the first days of August 2025, leading to increased electricity demand and short circuits in the lines after the meter of customers.

Electricity officials replace electronic meters for people.

Currently, the company is focusing on reviewing customer recommendations on social networks. For cases where posts have specific addresses and information of the complainant, the company will contact them directly and handle them promptly. In addition, the unit also receives customer feedback through many online information channels: EVNCPC CSKH customer care app, website cskh.cpc.vn, Facebook, Email, Zalo, Customer care hotline 19001909, transaction counter of Electricity Management Team...

Regarding the electricity output measurement tool, the meter system in use is inspected in accordance with the provisions of Circular 07/2019/TT-BKHCN of the Ministry of Science and Technology dated July 26, 2019; the meter index collection is completely automatic, without human intervention, ensuring accuracy according to regulations. People and customers can monitor the current, past, hourly and daily electricity usage by installing and using the Electricity Industry's Customer Care Application, accessing the website https://cskh.cpc.vn or calling the Central Power Corporation Customer Care Center: 19001909.

Source: https://baodaklak.vn/xa-hoi/202509/ban-khoan-voi-tien-dien-thang-8-c811939/