Promoting strengths and resonating values to enhance customer experience
This event opens a new phase in the cooperation strategy between a key state-owned technology corporation in the field of telecommunications - information technology, a pioneer in digital transformation, and a leading joint stock commercial bank in Vietnam.
According to the agreement, VNPT and LPBank commit to prioritizing the use of each other's services based on the principle of price competition and service quality assurance. Specifically, LPBank will exploit telecommunications - information technology solutions from VNPT such as: customer experience enhancement solution set; digitalization solution set for internal management; information security solutions; eKYC and telecommunications services, digital TV channels, and transmission infrastructure.
In return, VNPT will expand the use of financial services provided by LPBank, from credit, account management and centralized capital, payment, deposits to other financial and investment services.

Not only stopping at using mutual services, the cooperation agreement also aims to develop integrated products, bringing direct value to customers such as: linking VNPT Money e-wallet with LPBank accounts; mobile products, digital signatures for individual customers integrated with LPBank products...
This combination not only helps maximize the experience for millions of individual and business customers but also brings added value to the entire ecosystem of both parties, contributing to promoting financial inclusion, encouraging cashless payments, and enhancing competitiveness in the market.
The signing of this comprehensive cooperation agreement is a continuation and further development of the cooperative relationship that has been built and nurtured over many years, affirming the role of comprehensive partners, long-term interests, and aiming for practical results for both sides.
Comprehensive cooperation, accompanying digital transformation and sustainable development
Speaking at the signing ceremony, Mr. Ho Nam Tien, Permanent Vice Chairman of LPBank's Board of Directors, emphasized that after nearly two decades of construction and development, LPBank has affirmed its position as one of the leading financial institutions in Vietnam.
With a strong development orientation in digital banking, LPBank is gradually innovating to meet the increasingly diverse needs of customers, contributing positively to the economy . In LPBank's development journey, VNPT is always an important partner.
“Over the years, the two sides have worked together on many projects, from deploying stable telecommunications infrastructure, providing technology solutions for transaction systems, to electronic payment services and customer care. The results achieved have demonstrated effective mutual support and are a solid foundation for LPBank and VNPT to decide today to elevate their relationship to comprehensive cooperation,” Mr. Ho Nam Tien shared.
Mr. Huynh Quang Liem, General Director of VNPT, said that as a leading technology corporation in Vietnam, VNPT has an advantage because it has a lot of experience in implementing digital transformation for the government and businesses. With that experience, VNPT is confident that it will successfully implement the digital transformation process with LPBank.
“I believe that with the resources and mutual understanding of VNPT and LPBank, we will together create different products, bringing practical benefits to customers of both sides. VNPT Group also commits to mobilizing the best team of experts to accompany LPBank in the digital transformation process,” Mr. Huynh Quang Liem emphasized.
This comprehensive cooperation between VNPT and LPBank not only demonstrates the connection between banks and businesses in maximizing each other's advantages, is the resonance of strength to create a comprehensive service ecosystem to improve customer experience, promote national digital transformation but also is an action program to concretize Resolution No. 57-NQ/TW (dated December 22, 2024) of the Politburo on breakthroughs in science and technology development, innovation and national digital transformation of the two businesses.
Source: https://www.sggp.org.vn/vnpt-va-lpbank-hop-tac-toan-dien-thuc-day-chuyen-doi-so-va-phat-trien-ben-vung-post814707.html
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