How AI chatbots help users find jobs

The social networking platform for jobs also said it has surpassed the 1 billion member mark. In recent months, the Microsoft-owned company has been steadily adding AI to its service, such as an automated messaging tool for recruiters, a feature that automatically writes job descriptions and builds profiles.

The newly introduced AI chatbot, which helps users evaluate the success of their job applications, runs on OpenAI's GPT-4 engine and was released on November 1.

According to Erran Berger, LinkedIn's Vice President of Product Engineering, the company's engineering team had to solve the problem of minimizing latency to make the service deliver the best experience.

107318438 1697549681901 gettyimages 1730052306 arriens linkedin231017 npbdh.jpeg — Career social network LinkedIn says it has more than 1 billion members on its platform.

“When you’re in a conversation, sometimes almost searching for information, you expect results to come back immediately. So we had to improve the responsiveness of the platform,” Berger said.

LinkedIn is trying to accelerate revenue growth after eight straight quarters of slowdown. Last month, the company announced 700 job cuts, mostly in engineering.

New chatbot users can launch the app from a job posting by selecting one of several questions, such as “Am I a good fit for this job?” and “How can I best position myself for this job?”.

This AI assistant will also point out potential “holes” in the user's CV that could become a minus point in the job application process.

Gyanda Sachdeva, LinkedIn's vice president of product management, stressed that they really care about the quality of feedback as it directly affects users' ability to find jobs.

Additionally, customers can ask the chatbot for a contact at a company they are interested in. The AI will send them a number of employee profiles, possibly second- or third-degree connections, for the user to contact for opportunities, and even help the user draft these message templates.

Many AI recruiting or job-recruiting applications have faced criticism in the past for bias against marginalized communities. Amazon’s product, for example, was accused of discriminating against resumes that contained the word “women” or mentioned women’s colleges.

An independent study by Harvard Business Review found the service was biased against candidates of color in its hiring board recommendation analysis.

(According to CNBC)

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