Some banks and e-wallets do not allow online money transfers without biometric authentication.

Banks arrange equipment to support people in updating biometric information and chip-embedded citizen identification cards.

A week before the State Bank's January 1, 2025 deadline for biometric authentication, some banks and e-wallets "urge" and require customers to update before making online transactions.

Mr. Huy Phuong ( Ho Chi Minh City) said that when he booked a ride-hailing service and chose to pay with MoMo, he received a request for biometric authentication from this e-wallet. He was forced to update to be able to pay online.

Not only MoMo, some banks like VietinBank also require customers to authenticate biometrics. This, according to VietinBank Deputy General Director, Mr. Tran Cong Quynh Lan, is to reduce the overload situation on the days near the New Year.

According to Mr. Quynh Lan, January 1, 2025 coincides with the New Year holiday, banks are closed, if customers have problems transferring money online, it will be inconvenient. "To avoid account holders experiencing transaction interruptions, we proactively ask them to complete biometric updates a week in advance. Staff at branches and transaction offices directly support customers in case they have difficulty self-authentication," said Mr. Lan. Currently, nearly 86% of VietinBank customers have completed biometric authentication.

A representative of the Bank of Vietnam (BVBank) also shared that since November, the bank has guided and directed customers to update their biometrics before making electronic transactions. Up to now, most of the customers who regularly make online transactions have registered.

Banks are also increasing their branch hours to help people complete their biometric updates on time. For example, VietinBank will open its branches on Saturdays and Sundays from 8am to 4:30pm in the second half of December.

Customers encounter an error when the application cannot recognize the latest ID model

Similarly, hundreds of Vietcombank transaction points also operate on weekends and daily transaction hours are extended to 6:30 p.m. to support account holders. As of early December, nearly 8.5 million customers of this bank have updated their biometrics.

According to the reporter's records, there was no congestion or long waiting time for customers to update biometric information at transaction points and bank branches. Banks have arranged support equipment for people who have problems with smartphones or phones that do not have NFC scanning function.

However, due to the rush to update information at the end of the year, authentication problems occurred at some points at some banks. The applications of some banks such as VPBank, VIB... at some points did not recognize the new ID card well, even though customers had registered to change information from the old ID card with the bank.

According to a bank transaction office on Huynh Tan Phat Street (District 7, Ho Chi Minh City), in addition to the elderly having difficulty using the app, the rest of the customers mainly encountered problems with the app not being able to read NFC information or recognize the new citizen identification card model.

Mr. Minh Thai (Cau Giay, Hanoi) repeatedly tried to authenticate information using the chip-embedded citizen ID card via the app but failed and encountered errors in taking ID photos or connecting the NFC chip.

He was forced to go to the bank branch on Tran Thai Tong Street (Cau Giay) to complete the authentication, but could not do it because the bank's system was overloaded. A few days later, when he returned to this branch, his authentication procedures were completed in about 10 minutes, after the system was back online.

According to the State Bank's regulations, some banking transactions require biometric authentication from January 1, 2025. Specifically, Circular 17 stipulates that account holders can only withdraw money and make payments electronically on their payment accounts after completing the verification of identity documents; biometric information issued by the police or through the electronic identification and authentication system (VNeID).

Circular 18 also requires that online card transactions can only be performed when the cardholder has biometrically authenticated with the bank, financial company... Direct card transactions at retail points of sale (POS) and ATMs still take place normally, without requiring biometrics.

TB (according to VnExpress)

Source: https://baohaiduong.vn/mot-so-ngan-hang-vi-dien-tu-khong-cho-chuyen-tien-online-neu-chua-xac-thuc-sinh-trac-hoc-401448.html