Applying technology to bring government closer to the people

Students of Dien Bien Pedagogical College install Dien Bien Smart application on their smartphones.

Easy to connect, increase interaction

With a smartphone installed with the Dien Bien Smart application, Mr. Nguyen Ngoc Vinh, Head of Residential Group 3, Him Lam Ward (Dien Bien Phu City) can send his comments and suggestions about the deterioration of the lighting lines in the residential group to the local authorities (in both text and images), with just a few simple steps. After about 10 days, Mr. Vinh received a response from the city as well as a handling plan from the local ward People's Committee. Not only that, he also monitored the handling progress, received results and evaluated the quality of the handling right at the content of the reflection.

“In the past, when I had any suggestions or feedback, I had to arrange my time and work to go to the headquarters of the state agency during office hours or wait until the day to receive citizens or meet voters. But now, I can send my opinions anytime, anywhere through the Dien Bien Smart application. Through this application, I see that people's suggestions and feedback are closely monitored and handled more quickly by the authorities,” Mr. Vinh shared.

Citizens' reflection on the electric pole "blocking" the road on the Dien Bien Smart application.

Through the Dien Bien Smart application, on September 26, the Urban Management Department of Dien Bien Phu City received a citizen's on-site reflection on the incident "The residential road in Group 10, Muong Thanh Ward (behind Hanoi - Dien Bien Phu Primary School) after being widened has an electric pole blocking the middle of the road, which is very dangerous for traffic, especially at night. We request the electricity industry to move to ensure traffic safety".

Immediately after receiving the feedback, the City Urban Management Department coordinated with the managing unit, the City Electricity, to grasp the situation and resolve the matter. Acknowledging the above shortcomings, the representative of the City Electricity explained: In the process of planning to build a new Hanoi - Dien Bien Phu Primary School, the units left a part of the land, with the purpose of widening the road. Therefore, the position of the electric pole, which was previously close to the school's surrounding wall, is now about 1 meter away from the surrounding wall. In early October, the City Electricity arranged human resources and means to move the electric pole to a position close to the surrounding wall, clearing the roadway.

After the reflection, the electric pole was moved, ensuring safety for people and vehicles participating in traffic.

Previously, on April 19, a resident of Muong Thanh Ward (Dien Bien Phu City) discovered jagged metal bars on the road and quickly reported this via the Dien Bien Smart application. The submitted reflection content included both images and verified locations. Three days after the reflection, the City Department of Culture and Information sent a response notice: "The People's Committee of Muong Thanh Ward has inspected and handled the screw positions waiting for the foot of the panel, causing danger to pedestrians." This notice was publicly announced right on the Dien Bien Smart application.

In another case, at the end of March 2024, people through the Smart Dien Bien application reported on the substandard attitude of ticket inspectors at the De Castries Tunnel relic. Very quickly after that, the People's Committee of Dien Bien Phu City issued a public notice with the content: "The Relic Management Board under the Department of Culture, Sports and Tourism has reminded the attitude of the ticket inspectors and tour guides towards visitors when visiting".

Narrowing the gap between government and people

The above incidents are just specific examples of many people's feedback and recommendations sent to authorities at all levels through the Dien Bien Smart application and are considered and processed immediately. According to statistics, the number of feedback received through the application is currently not much, but the effectiveness of resolving and processing feedback information is highly appreciated.

Instead of going to the headquarters of state agencies, citizens can send feedback and recommendations at home with simple operations on mobile phones through the Dien Bien Smart application.

Through monitoring the feedback handling process, it can be seen that the Dien Bien Smart application has brought about clear results, helping to raise the sense of responsibility of officials, especially the leaders, related units and officials directly involved in handling feedback. The feedback handling is carried out promptly, thereby improving the spirit of serving the people, promptly resolving arising problems, avoiding complicating the situation and causing frustration among the people.

For example, in Noong Het commune, Dien Bien district, since the beginning of the year, 4 petitions from people have been received through the Dien Bien Smart application. 100% of petitions have been considered and resolved in accordance with time and regulations.

Mr. Le Duy Hung, Chairman of the People's Committee of Noong Het Commune, said: "According to the procedure, when the District People's Committee transfers citizens' feedback to the commune, it will usually set a time for processing. Depending on each specific case, the Commune People's Committee will coordinate with relevant departments, offices, and agencies to verify and process. Because the work progress is publicly displayed on the application platform, each cadre and professional department must improve their responsibility and try to resolve and process the issue as soon as possible."

Youths of Phu Luong commune, Dien Bien district look up and find information on the Dien Bien Smart application.

Dien Bien Smart application is developed on a smartphone platform, designed specifically for Dien Bien people, aiming to build a government that serves the people better. According to statistics from the Department of Information and Communications, up to now, the whole province has over 70,000 people registered and installed the Dien Bien Smart application. Through the application, nearly 300 on-site reflections from citizens have been transferred to the authorities for resolution. Of which, over 85% of the reflections have been and are being resolved; the rest have just been received or are not eligible for processing.

Information from the specialized department of the Department of Information and Communications: The application system has a location for the receiving unit to determine the specific location mentioned by the people. In particular, the people's feedback will be automatically transferred to the document management system of the districts and cities and then processed as normal documents. The unit receiving and processing feedback will be responsible for verifying, checking and publicly notifying the person who made the feedback. When people receive the response, they will evaluate the results of the government's handling according to the level of satisfaction or dissatisfaction. The system will compile statistics and update specifically on the handling process of localities before the people's feedback.

Dien Bien district youth union members support people to install Dien Bien Smart application.

In addition to receiving and processing people's petitions, Dien Bien Smart application also provides smart services including: Submitting and receiving results of administrative procedures online; contacting emergency support hotlines such as police, health, fire prevention and fighting; finding information on urban planning in the province; visiting historical sites in the province through 3D technology; accessing and monitoring images at camera installation locations. In addition, Dien Bien Smart also integrates a number of essential applications and software serving civil servants, public employees, people and businesses such as: Document management and administration (TDOffice), VNeID, official email...

Currently, the whole province is making efforts to deploy communication work, supporting people to install the application with the goal of installing and using the Dien Bien Smart application to reach at least 100,000 accounts. 100% of agencies and units receive and resolve field feedback on the field feedback information system of IOC Dien Bien.

Source: https://baodienbienphu.com.vn/tin-tuc/chinh-tri/219622/ung-dung-cong-nghe-dua-chinh-quyen-den-gan-nguoi-dan