4 employees kneel down to apologize for taking back the scarf from the female customer's neck

(Dan Tri) - A Chinese woman accused a luxury goods store employee of arbitrarily removing her scarf when she asked for a new one.

Recently, social networks were abuzz with the incident of an employee of a fashion brand store in Japan kneeling down to apologize to a Chinese female customer.

Accordingly, the female customer mentioned above is Annie Datouzai, a social media influencer with 8,200 followers, especially in the fashion enthusiast community. She is Chinese but currently lives in New York (USA).

A fashion store employee knelt down to apologize to a female customer for accidentally taking back her scarf (Photo: SCMP).

The incident happened when Annie Datouzai was traveling to Japan and shopping at a fashion brand store in Tokyo. Here, Annie tried on a woolen scarf and decided to buy it.

She asked the staff to get a new one from the store's inventory. However, at this time, a sales associate came over and took the scarf Annie was trying on, then gave it to another customer standing nearby.

This action surprised and upset Annie. "Why did the staff take back the scarf without any explanation?", she wrote on her social media page.

When she tried to file a complaint with the store, she encountered difficulties because the store staff did not speak English well. In her complaint, Annie expressed that she felt abandoned.

Finally, the store manager invited her to the room on the second floor. The manager, two employees and the interpreter knelt down to apologize to her. The manager explained that the sales clerk decided to take back the scarf after consulting with the employee who was serving her. In addition, the store also did not have cameras to verify the incident.

Annie took photos of the staff's business cards and the scene of them kneeling and apologizing to her, and wrote a complaint to the brand's headquarters. She also received an email apology from the head of the chain of stores and a promise to clarify the matter.

This incident has attracted public attention. Many people think that Annie's actions are "making a mountain out of a molehill", excessive and harsh. Meanwhile, many people defend Annie, saying that her actions are to protect other customers.

"I don't make them kneel down and apologize to me. My biggest goal is to improve the shopping experience for other customers in the future," she said.

Source: https://dantri.com.vn/an-sinh/4-nhan-vien-quy-goi-xin-loi-vi-lay-lai-khan-choang-tren-co-nu-khach-hang-20241024121156420.htm