Hai Phong Social Insurance surveyed the satisfaction level of organizations and individuals.

Hai Phong Social Insurance conducted a survey with a total of 2,463 votes, distributed to many groups that have transactions with the social insurance agency.

Officers and staff of the "one-stop" department of Hai Phong Social Insurance receive and handle administrative procedures for people.

From September 15 to October 30, Hai Phong Social Insurance conducted a survey to collect information on the satisfaction level of organizations and individuals with the services of the social insurance sector in 2025. The results of the city-wide synthesis are expected to be completed before December 10, 2025.

According to the plan, Hai Phong Social Insurance will conduct a survey with a total of 2,463 ballots, distributed to many groups that have transactions with the Social Insurance agency during the period from March 1, 2025 to August 31, 2025.

The survey method is to distribute the questionnaire directly, contact the respondents, and collect it immediately after completion; at the same time, check, clean, and encode the data to ensure accuracy. The sampling is done randomly, ensuring representativeness. The survey questionnaire will be designed according to the Vietnam Social Security brand identity, with the seal of Hai Phong Social Security on both sides to ensure authenticity.

The survey focused on two main contents, including: Measuring the satisfaction level of organizations and individuals in participating in the development and implementation of social insurance, health insurance and unemployment insurance policies with four factors: responsibility for providing information, participation, quality of implementation and policy impact; measuring the satisfaction level in providing public administrative services at the "one-stop" department, electronic transactions, revenue and expenditure services, health insurance examination and treatment facilities through five factors: accessibility, administrative procedures, service quality, service results, handling of feedback and recommendations. The above factors are specified by criteria, ensuring comprehensive and realistic assessment.

Social Insurance at the grassroots level promotes survey activities at hospitals.

Hai Phong Social Insurance has organized to guide the grassroots Social Insurance on the steps to implement the process as well as how to conduct a satisfaction assessment survey; how to collect data, analyze and prepare a summary report; communication skills for investigators; skills to handle situations arising during the interview process, receiving opinions from organizations and individuals. In particular, the investigation team is reminded on how to explain the scale, behave flexibly, maintain an open attitude, and respect the surveyed people. In addition, requirements on information confidentiality, principles of publicity, transparency and objectivity are also specifically instructed.

The survey aims to objectively assess the service quality of the Social Insurance agency and service providers for participants and beneficiaries of social insurance, health insurance and unemployment insurance policies. On that basis, continue to improve business processes and enhance service quality.

The survey also aims to capture the thoughts and aspirations, as well as promptly resolve the problems of organizations and individuals. This will be an important basis for continuing to improve service quality, moving towards a professional, modern administration for the people and businesses.

HOANG XUAN

Source: https://baohaiphong.vn/bao-hiem-xa-hoi-hai-phong-khao-sat-muc-do-hai-long-cua-to-chuc-ca-nhan-520957.html