Hoa Son commune was established on the basis of merging three communes Yang Reh, Ea Trul and Hoa Son of the old Krong Bong district. After its establishment, from the operating model, creative ways of doing things to the thinking of cadres and party members, Hoa Son commune is contributing to creating a new look: dynamic, close to the people, proactive in serving.
Ms. Ho Thi Thao, Standing Deputy Secretary of the Party Committee of Hoa Son Commune, recalled: “Right from the first day of establishment, the commune leaders identified the “bottlenecks” that could arise. The fields of certification, land, and household registration are already complicated, and now they are even more likely to be congested when people gather at the Public Administration Service Center (PVHCC). The problem here is not only the process, but more importantly, the mindset of working.”
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| Specialists from the Hoa My Commune Public Administration Service Center guide people through procedures for registering land use rights. |
To solve the problem, many initiatives were implemented. The PVHCC Center increased its staff from 2 to 4 people, thanks to which it processes about 1,400 files each month, and the work is still smooth.
In particular, the initiative of "collective confirmation" in verifying the list of poor households to resolve policies is highly appreciated. When schools want to confirm the case of poor households to make policies for students, instead of requiring each parent to certify the poor household book, now the People's Committee of Hoa Son commune sends a sample document, the school only needs to make a list and send it to the commune to conduct collective confirmation in writing with a red seal. When the network operator VNPT needs to confirm the list of poor households to provide free wifi, the commune also does it this way. This solution has significantly reduced the pressure on the PVHCC Center, bringing convenience to people and businesses.
“What has changed is not just the way of doing things, but a turning point in thinking. Instead of waiting for people to come, the government has proactively brought services closer to the people,” Ms. Ho Thi Thao emphasized.
Not stopping there, the Hoa Son commune government also promoted digital transformation in handling administrative procedures. The "Digital Education for the People" movement was launched, community advisory teams went to villages and hamlets to train and "show people how to use VNeID as well as digital utility applications and online public services.
The above determination and creative ways have received positive feedback from the people themselves. Ms. Nguyen Thi Xuan Ngoc (Thanh Phu village) when coming to the PVHCC Center felt satisfied when the birth certificate extraction procedure was resolved quickly on a digital platform, without taking much time. Ms. H'Lina Byă (Ja village) also appreciated the scientific working space, professional and friendly staff.
People's satisfaction is a testament to the effectiveness of the new model, demonstrating the shift from "passive resolution" to "active service". This change spreads throughout the political system, contributing to strengthening the effectiveness and efficiency of the grassroots government.
Mr. Nguyen Van Phuoc, Secretary of the Party Cell of Village 1, shared: “After implementing the two-level local government model, cadres and party members are more enthusiastic, the government is closer to the people, and operates more effectively. Difficulties are resolved right at the grassroots level.”
In recent days, the Hoa My Commune Public Service Center has always had a large number of people coming to submit documents and handle administrative procedures. Before 7 am, 6 civil servants were present at the center, guiding people to declare and submit documents online and look up results on the Public Service Portal.
| When officials are truly close to the people and serve the people, all policies and guidelines will come into life, creating consensus and cohesion right from the grassroots. |
Hoa My Commune was established from the merger of Hoa My Dong and Hoa My Tay, with a population of 26,530 people, so the need for administrative procedures of the people is quite large. However, most of the documents are guided, completed and submitted by the staff within the day, helping people not to have to go back and forth many times. All documents are digitized from the reception stage, most of the results are returned in electronic form, convenient for searching, limiting loss. Many people do not have a level 2 electronic identification account, the center staff must directly support to submit on their behalf.
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| Officials of the Hoa Son Commune Public Administration Service Center handle paperwork for people. |
Currently, the Public Service Center performs more than 396 procedures, 75 areas under the authority and management of the Commune People's Committee. Therefore, to promptly support when people need it and the system has problems, the Commune People's Committee has established a rescue team ready to "hold hands and guide", proactively support, without waiting for people to speak up. Ms. Bui Thi Huynh Nhu, a specialist of the Public Service Center of Hoa My Commune, said: "With a large amount of work, we always try to complete the documents as soon as possible, to return results within the day, limiting the waiting and traveling of people".
Most of the people who came to do the procedures appreciated the enthusiasm and responsibility of the staff. Ms. Nguyen Thi Mau Don (Quang My village) came to notarize the documents and completed them in a short time. She happily said: "The staff here guided me enthusiastically and resolved the work quickly. Thanks to that, my joy of preparing my child for university is more complete."
Vice Chairman of the Commune People's Committee cum Director of the Public Service Center of Hoa My Commune, Le Xuan Hieu, said: "Not only thoroughly grasping and urging to ensure that the files are not late, the commune leaders also assign responsibility to each specialized department in coordinating the resolution. The staff at the center always put themselves in the position of the people, making efforts to process procedures quickly according to the one-stop, one-stop mechanism. It is this synchronization that has helped the files to be resolved promptly, creating convenience for the people and businesses."
In fact, after operating the two-level local government, not only Hoa Son and Hoa My but also other localities have had positive changes. Thereby, helping people feel more clearly a streamlined government that operates effectively, efficiently, close to the people, and for the people.
Source: https://baodaklak.vn/xa-hoi/202509/chinh-quyen-co-so-gan-dan-vi-dan-phuc-vu-90d2325/
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