Dong Thap Electricity Company: Customer-centric, serving with digital technology

Electricity staff changed the mechanical meter to an electronic meter.

One of the outstanding utilities is the EVNSPC customer service application on mobile devices developed by the Southern Power Corporation. This application effectively replaces traditional information channels such as SMS messages or social networks, providing customers with a more convenient, transparent and proactive experience.

Mr. Nguyen Hoang Dung, representative of Hoang Dung Construction Enterprise (Tan Hong Commune, Dong Thap Province) said: “For businesses, controlling electricity costs is very important. The application helps us track indexes, control bills and send requests quickly. This is a very remarkable improvement from the electricity industry”.

Electricity staff guide customers to look up electricity bills and pay electricity bills on EVNSPC Customer Service App.

Not only businesses, many households have also recorded clear effectiveness. Previously, Mr. Dinh Van Hung (Tan Hong commune) had to wait for the electricity staff to issue a notice and go directly to the transaction point to pay the electricity bill. Now, with the EVNSPC Customer Service App, his family can easily look up the bill and pay online anytime, anywhere.

The application is developed on both App Store and CH Play, meeting most electricity needs such as: monitoring indexes, looking up power outage schedules, registering for online services, sending support requests... In particular, this utility helps customers in remote areas save a significant amount of travel time.

Mr. Nguyen Chi Thanh - Deputy Director of Dong Thap Power Company affirmed: "Deploying the EVNSPC customer care application is one of the key tasks in the digital transformation plan of Southern Power Corporation and Dong Thap Power Company.

In the context of increasing fraud and impersonation of the electricity industry to defraud customers as present, the EVNSPC customer service application not only helps customers manage their electricity usage transparently, but is also an official communication channel between the electricity industry and the people, the safest and most reliable bridge.

At the same time, Dong Thap Electricity Company is accelerating the grid modernization roadmap according to the Government 's smart grid development orientation. It is expected that by the end of August 2025, 100% of mechanical meters will be replaced by electronic meters, contributing to improving the efficiency of management and production and business operations, increasing labor productivity and strongly promoting the digital transformation process - all towards the highest goal: customer satisfaction.

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Source: https://baoapbac.vn/kinh-te/202508/cong-ty-dien-luc-dong-thap-lay-khach-hang-lam-trung-tam-phuc-vu-bang-cong-nghe-so-1048512/