Ho Chi Minh City Electricity publicly discloses daily electricity consumption, people can access the app to track

Through the EVNHCMC application, the Ho Chi Minh City electricity industry displays details of people's daily electricity consumption. If there is any abnormality, customers will immediately detect it.

Ho Chi Minh City Electricity Corporation calls on people in Ho Chi Minh City to download the EVNHCMC application to monitor their daily electricity consumption.

Two months after the administrative boundary merger, Ho Chi Minh City Electricity Corporation has ensured safe and stable electricity supply for a megacity of more than 14 million people. The electricity industry is always open and transparent in all production, business and customer service activities.

Customer-centric service

One of the tasks that Ho Chi Minh City Electricity Corporation (EVNHCMC) pays special attention to is answering customers' comments on electricity usage.

In the 2 months since receiving more customers in Binh Duong and Ba Ria - Vung Tau (old) areas, the city's electricity sector has received the most complaints from customers about increased electricity bills.

The Ho Chi Minh City Electricity Department said that although there is a lot of information posted on social networks about the increase in electricity bills, most of it is edited or deleted to hide the information. The people who post it are often fake accounts or use AI technology to create a false increase in electricity bills. Therefore, the electricity department cannot identify the correct customer information to contact for answers.

In August, EVNHCMC identified 8 cases of customers using electricity for domestic purposes complaining about electricity bills on social networks. These cases were contacted, checked and their questions were answered.

After the electricity staff answered and analyzed the daily electricity consumption in detail, the customer was satisfied and had no further complaints or questions.

For example, a customer in an area served by Binh Duong Electricity Company posted on social media wondering why the electricity bills for July and August were "identical".

In contact with customers, the electricity industry analyzed the electricity usage chart of customers in 2 months and found that the daily electricity consumption in July and August was different but the total electricity consumption in July and August was the same. This coincidence was accidental and the customer understood after being explained in detail.

Or a customer served by An Phu Dong Electricity Company also questioned why the electricity bill in July was more than 3.6 million VND but in June it was only 2.8 million VND while the demand and electricity-using equipment did not change.

Through contact and investigation, it is known that this household does online business, regularly uses a large number of lights to film sales, has 2 air conditioners and a number of fans that are continuously used for many hours a day. The house is equipped with many electrical appliances with high power consumption such as: water pump, TV, electric stove, refrigerator...

Ho Chi Minh City Electricity Industry encourages people to use electricity economically - Photo: LE PHAN

The electricity industry advises people not to be taken advantage of.

Mr. Bui Trung Kien - Deputy General Director of EVNHCMC - said that it is normal for the amount of electricity consumed by customers using electricity for household purposes to increase or decrease during the month. This factor depends on the weather, the number of users, the time of use, the equipment used, the behavior of the users, etc.

EVNHCMC representatives also recommended that people be cautious and carefully verify information before posting or sharing on social networks to avoid posting inaccurate information, causing public panic, and affecting local security and order.

Besides, it also reveals personal information, creating conditions for bad guys to collect information to carry out fraudulent acts.

When having questions about increased electricity output or comments about electricity bills, customers should contact EVNHCMC directly through Call Center 1900545454, via email: cskh@hcmpc.com.vn, via fanpage: Ho Chi Minh City Electricity Corporation, via EVNHCMC App to receive timely information.

The total electricity consumption of customers in July and August is the same, but the amount of electricity consumed each day is different.

The Ho Chi Minh City Electricity Industry commits to keep all customer information confidential and promptly contact and coordinate with customers to check, verify, compare, and explain to customers. The entire process of checking and reviewing information is public, transparent, and directly supervised by customers.

The EVNHCMC leader also added that the Vietnamese electricity industry in general and the Ho Chi Minh City Power Corporation in particular always comply with the regulations of the Government, the Ministry of Industry and Trade and the procedures of the Vietnam Electricity Group in measuring electricity consumption index and electricity price. The electricity industry only uses and installs meters with satisfactory inspection results to ensure accurate operation.

Install EVNHCMC application to track daily electricity consumption

Along with the deployment of the remote metering system, EVNHCMC has developed a customer care application (EVNHCMC) on smart mobile devices.

Through this application, customers can proactively monitor and supervise their electricity usage, as well as monitor the quality of electricity industry services anytime, anywhere.

For customers using large amounts of electricity through specialized transformer stations, EVNHCMC provides daily electricity usage charts, capacity charts, current charts, power factor charts... every 30 minutes so that customers can remotely monitor the power system in near real time.

Back to topic

LE PHAN

Source: https://tuoitre.vn/dien-luc-tp-hcm-cong-khai-luong-dien-tieu-thu-moi-ngay-nguoi-dan-vao-app-theo-doi-202509061607274.htm