Increase administrative fines to protect consumer rights

Quang Nam Market Management Force checks the quality of goods to protect consumer rights in 2024. Photo: QUANG VIET

Decree No. 24 amends and supplements a number of articles on administrative sanctions for violations in the fields of chemicals and industrial explosives; electricity, hydroelectric dam safety, economical and efficient use of energy; commercial activities, production and trade of counterfeit and banned goods and protection of consumer rights, oil and gas activities, and trading of petroleum and gas.

Accordingly, a fine of 20 to 30 million VND will be imposed on acts of collecting and using consumer information without the consumer's consent as prescribed; using consumer information inaccurately or inconsistently with the notified purpose and scope.

A fine of 30 to 40 million VND is applied to acts of not having measures to ensure the safety and security of consumer information when collecting, storing, using, or not having measures to prevent violations of safety and security of consumer information as prescribed.

Transferring consumer information to a third party without the consumer's consent as prescribed will also result in a fine of 30 to 40 million VND.

Fines of between VND 50 and 70 million shall be imposed on acts of failing to compensate, refund or exchange products, goods or services for consumers due to mistakes by business organizations or individuals; failing to compensate, refund or exchange products, goods or services for consumers due to products, goods or services not being in accordance with the registration, notification, announcement, listing, advertisement, introduction, contract or commitment of business organizations or individuals.

The above fines also apply to acts of swapping or cheating products, goods, and services when delivering or providing services to consumers; preventing consumers from checking products, goods, and services; requiring consumers to purchase additional products, goods, and services as a mandatory condition for entering into a contract against the consumer's will.

Notably, a fine of 100 to 200 million VND will be imposed on organizations that establish and operate intermediary digital platforms that do not authenticate the identities of organizations and individuals selling products, goods, and providing services on their intermediary digital platforms...

Source: https://baoquangnam.vn/tang-muc-phat-vi-pham-hanh-chinh-de-bao-ve-quyen-loi-nguoi-tieu-dung-3149467.html