Latest information for customers booking Vietnam Airlines tickets on VNPAY App and Banking Apps

From May 17, 2025, all domestic flights of the airline will move to terminal T3 - Tan Son Nhat airport.

When booking flight tickets on VNPAY App and banking applications, customers should carefully check flight information before booking to ensure a smooth and convenient trip:

👉 Flights from Ho Chi Minh City to Con Dao, Rach Gia, and Ca Mau still depart from terminal T1 as usual.

👉 VASCO and Pacific Airlines flights continue to operate at terminal T1.

At Terminal T3, you will experience many new modern amenities such as:

✅ Self-check-in counter

✅ Self bag drop counter

✅ Biometric authentication via VNeID app - saves you time, no paperwork, reduces contact while still being extremely safe.

Some notes for customers to have the best service experience at terminal T3:

✨ Arrive at the airport at least 2 hours before flight time

✨ Prioritize online check-in or at self-service kiosks at the airport to save time.

☎️ 1900 5555 20 – Hotline, ready to answer 24/7 all questions about flight booking services via banking applications and VNPAY App.

Source: https://vnpay.vn/thong-tin-moi-nhat-cho-khach-hang-dat-ve-may-bay-VietnamAirlines-01fkl8qga6p8