Windows "blue screen" error spreads widely: Vietjet, AirAsia warn customers

Customers complain about difficulty checking in online, airlines issue warnings

A global technology incident occurred this morning, affecting millions of users and businesses using the Windows operating system. This incident has impacted many important industries such as banking, aviation, telecommunications...

According to CNA , the above incident is related to the Windows operating system and originated from the cybersecurity software company CrowdStrike. This company is one of the largest security firms in the world , specializing in providing tools to detect and control security incidents. This company said it recorded many system incidents on Microsoft's Windows operating system.

Vietjet Air issued a warning on its fanpage (Screenshot).

In Vietnam, AirAsia - a low-cost airline from Malaysia - recently announced that AirAsia's booking and check-in systems are being affected due to a global IT system error. The airline said it is "actively working to fix the problem" and thanked customers for their understanding.

Similarly, Vietjet Air also advised passengers planning to travel today to proactively monitor information in the "My Flights" section on the website, mobile application and contact the call center if they need assistance.

"The impact of the Microsoft system error is a situation beyond the ability and desire of the airline and customers. The airline sincerely apologizes and hopes that passengers will sympathize with this special, unavoidable situation," the airline's announcement said.

Many airports were disrupted by network outages (Photo: ABC).

Ms. Quynh Lam, an employee at an airline ticket office in Hanoi , said she had just received information from Vietjet Air that the airline was having problems that resulted in the system being inaccessible.

"Many customers are still having problems checking in online, paying or issuing tickets," said Ms. Lam, adding that she is also trying to contact the airline to support customers.

In Malaysia, passengers cannot check in baggage for AirAsia flights at Kota Kinabalu International Airport in Sabah state (Malaysia).

A series of airports were affected by the global computer system failure.

A similar situation occurred at Changi Airport in Singapore, where airlines handed out snacks and bottled water to passengers waiting in long check-in lines.

"We are experiencing problems with our check-in system. We are working to restore the system as quickly as possible. We apologize for the inconvenience," a notice was issued at the airport.

Similarly, at Edinburgh Airport in the UK, passengers are unable to use the automated boarding pass scanners. Screens at the security area also show a message that the server is offline, according to Reuters . As a result, boarding passes are being checked manually by flight attendants.

Handwritten plane tickets at an Indian airport (Photo: X).

In Germany, flights at Berlin Brandenburg airport were suspended due to "technical problems".

Amsterdam Schiphol Airport (Netherlands), one of Europe's busiest aviation hubs, was also affected. "The incident has affected flights to and from Schiphol," a spokesman said, adding that it was not clear how many flights were affected.

Major US airlines including American Airlines, Delta Airlines and United Airlines also announced flight suspensions on the morning of July 19 (local time). Frontier Airlines, a US low-cost airline, said a Microsoft technical problem had temporarily affected the company's operations.

United Airlines also announced a third-party software issue affecting computer systems globally. The airline added that it was working to restore systems, but in the meantime, it would ground all aircraft at its departure airport.

Pete Buttigieg, the US Transportation Secretary, said the department was monitoring the issues of flight cancellations and delays, adding that the agency would hold the company and all other airlines accountable for meeting passenger needs.

Microsoft said its outage was related to its cloud services. The company said it was also investigating an issue affecting multiple Microsoft 365 apps and services.

Source: https://dantri.com.vn/kinh-doanh/windows-loi-man-hinh-xanh-dien-rong-vietjet-airasia-khuyen-cao-khach-20240719174608246.htm