Strictly handle violations by groups and individuals in handling complaints and denunciations.

(Chinhphu.vn) - Through inspection and examination of the responsibility for implementing the law on complaints and denunciations, relevant agencies have rectified management and recommended administrative handling of 188 organizations and 902 individuals with violations, according to the Government's report.

Government Inspector General Doan Hong Phong has just signed the Government's report on citizen reception, settlement of administrative complaints and denunciations in 2025 to the National Assembly. This report was examined by the People's Aspirations and Supervision Committee in the plenary session on the morning of September 8.

Government Inspector General Doan Hong Phong has just signed the Government's report on citizen reception, handling of administrative complaints and denunciations in 2025 to the National Assembly - Photo: VGP/Toan Thang

Complaints and denunciations have decreased significantly.

According to the Government 's report, in 2025, the work of receiving citizens and handling complaints and denunciations will continue to achieve important and positive results.

In public reception work, the number of people coming to State administrative agencies to make complaints, denunciations, recommendations, and reflections has decreased significantly compared to 2024.

The reason is that leaders at all levels and sectors have promoted their spirit and responsibility in leading and directing the organization of citizen reception and increasingly better performing their responsibility to receive citizens according to regulations.

Along with that, the authorities have increased contact and dialogue with citizens to promptly direct and resolve difficulties and obstacles in handling complaints and denunciations, especially in crowded, complicated, and prolonged cases.

Data shows that in 2025, there were 261,566 people coming to State administrative agencies to make complaints, denunciations, petitions, and reflections, a decrease of 28%, with a total of 301,960 people received, a decrease of 25.1%, about 219,463 cases, a decrease of 24.5%, there were 2,917 large groups, a decrease of 20.9%.

The number of applications received during the period also decreased significantly compared to 2024, when administrative agencies received 446,285 applications of all types (down 7.1%).

State administrative agencies at all levels have resolved 18,108 out of 22,068 complaints and denunciations under their authority by the reporting period, reaching a rate of 82.1% (up 0.6%).

Thereby, it is recommended to recover for the State more than 74 billion VND; return 21.6 billion VND and 1.1 hectares of land to organizations and individuals; restore and ensure the rights of 18 organizations and 407 individuals; recommend handling 517 people, including 472 officials and civil servants; transfer 20 cases and 23 subjects (including 4 officials and civil servants) to the investigation agency for further handling.

"The process of handling complaints and denunciations has complied with prescribed procedures and respected the rights of complainants and denouncers; and paid attention to protecting the information of denouncers," the Government's report affirmed.

According to the report, the number of administrative complaints and denunciations under the jurisdiction of the People's Courts at all levels, the People's Procuracy at all levels and the State Audit Office is very small compared to the whole country. All cases under their jurisdiction are accepted and resolved according to regulations.

Focus on inspecting areas with many complicated cases

The Government also said that the work of inspection and examination of the responsibility for implementing the law on receiving citizens and handling complaints and denunciations is carried out regularly, focusing on localities and fields where many complicated cases arise, and on localities, agencies, organizations and individuals that do not comply or do not strictly comply with the Prime Minister's instructions and the decisions, conclusions and recommendations of competent authorities.

The entire Inspection sector conducted 903 inspections and examinations of the responsibility for implementing the law on complaints and denunciations at 1,276 units; issued 857 inspection conclusions. Through inspections, management was rectified and administrative sanctions were recommended for 188 organizations and 902 individuals with violations.

The People's Courts at all levels have conducted four inspections of public service at 12 court units. The results show that there are still some errors that need to be corrected and lessons learned, such as violations of the time limit for settlement and incorrect settlement procedures.

The People's Procuracy at all levels conducted 2 planned inspections and 24 work inspections that included inspections and checks on the content of citizen reception and handling of administrative complaints and denunciations. Through inspections and checks, no violations were found in this work.

Similarly, with the State Audit, through inspection and examination of units, no existence or errors were discovered in the work of receiving citizens and handling complaints and denunciations.

Besides the results achieved, the report also frankly pointed out the shortcomings and limitations.

According to the Government, State management in a number of areas such as land, investment, securities, etc. still has certain limitations; the performance of public duties by a number of cadres, civil servants, and public employees still has errors and violations, leading to complaints and denunciations.

In the work of receiving citizens, although there have been improvements compared to before, localities still do not ensure the number of days for heads to receive citizens according to regulations; the rate of authorization to receive citizens in ministries is still high (accounting for 77%).

The qualifications, skills and professional expertise of some public reception officers are still limited and do not meet the requirements of the new situation.

The rate of settlement of complaints and denunciations under its authority reached 82.1%, higher than the same period last year, an increase of 0.6%, but did not reach the set target (over 85%).

The Government forecasts that in 2026, the situation of complaints and denunciations will continue to have the potential to become more complicated. Of these, administrative complaints and denunciations related to land will continue to account for a large proportion.

In addition, there may arise mass and complicated lawsuits related to the fields of finance, banking, real estate, environmental incidents, bond investment, etc.

"After implementing the adjustment of administrative boundaries and the reorganization of the two-level local government apparatus, it is predicted that complaints may arise related to the implementation of the policy of merging and streamlining the apparatus, implementing policies for cadres and civil servants, and related to the personnel of congresses at all levels..." the report emphasized.

Therefore, the Government has proposed many tasks and solutions for the coming year. In particular, the Government will direct the Government Inspectorate to summarize the inspection, review, and settlement of mass, complicated, pending, and prolonged complaints and denunciations, and propose amendments, supplements, and improvements to the law and solutions for handling these types of cases.

The Government Inspectorate will also guide the effective implementation of the 2026 inspection program orientation, ensuring focus and key points, concentrating on inspecting the responsibilities of heads of state management agencies in areas prone to violations and complaints, denunciations, public service inspection, and administrative reform.

The set goal is that Heads of state administrative agencies, People's Courts, People's Procuracies at all levels, and the State Audit Office promptly, thoroughly, and legally resolve complaints and denunciations under their authority at a rate of over 85%; do a good job of receiving citizens, handling petitions, resolving complaints and denunciations related to personnel, and preparing for Party Congresses at all levels, towards the 14th National Party Congress.

The Government stated that it will strictly handle collectives and individuals responsible for receiving citizens and handling complaints and denunciations who do not fully implement measures to protect whistleblowers, leading to retaliation and persecution.

Acts of deliberately avoiding, shirking responsibility, prolonging the time to resolve complaints and denunciations so that citizens can file complaints for a long time, beyond their authority; failing to strictly implement decisions on resolving complaints and conclusions on denunciations that have come into legal effect, will also be strictly handled.

Toan Thang

Source: https://baochinhphu.vn/xu-ly-nghiem-vi-pham-cua-tap-the-ca-nhan-trong-cong-tac-giai-quyet-khieu-nai-to-cao-102250908093451559.htm