On September 25, the annual Banking Industry Summit and Exhibition – Smart Banking 2025 – officially took place with the theme “Breakthrough in digital transformation of the banking industry: Data is the foundation, customers are the center”. This event was organized by the Vietnam Banking Association in collaboration with IEC Group, accompanied by the National Data Association and the National Cyber Security Association.
Speaking at the event, Deputy Governor of the State Bank of Vietnam Pham Tien Dung said that data is the foundation and a valuable resource. However, customers are the center.
The rapid development of data-driven business strategies in the banking industry has created significant benefits. Specifically, banks can increase customer access, create highly personalized products and services, optimize risk detection and fraud prevention processes, improve loan processing and loan processing, and enhance market forecasting and analysis capabilities.
Many large banks have cut over 100 transaction offices thanks to 98% of customers switching to digital channels. The percentage of Vietnamese adults with bank accounts has reached nearly 88% - a foundation for inclusive financial development. The interbank payment system currently records over 30 million transactions/day with a value of about 900 trillion VND, equivalent to more than 40 billion USD, clearly demonstrating the capacity of the banking industry's digital infrastructure.
Mr. Nguyen Quoc Hung, Chairman of the Vietnam Banking Association, emphasized that in recent times, Vietnam has witnessed the explosion of the digital financial services ecosystem. Non-cash payments have developed strongly; digital banking has become the main transaction channel; electronic identification and authentication have made great progress; AI and machine learning applications have been promoted in credit appraisal, risk management, fraud prevention, operation optimization and multi-channel customer care.
With more than 90% of transactions now conducted digitally and over 87% of adults owning a bank account, the data generated every day has become an invaluable resource for banks to design smarter, more convenient and safer products and services. The reconciliation of 119 million personal accounts and 1.1 million corporate accounts from the national population database, along with credit data from more than 54 million customers, has opened up the possibility of providing more accurate, transparent and personalized services than ever before.
However, the banking industry is facing many challenges in effectively exploiting data sources: how to transform huge amounts of data into seamless, customer-centric experiences at every touchpoint, how to combine AI, big data analytics and new technologies to provide personalized services in real time, while still ensuring safety and security. It is not only a technological problem, but also a long-term strategy to turn data into a strategic asset, nurturing customer trust and engagement.
In the context of AI opening up many breakthrough opportunities, intelligent data mining is considered the key to creating competitive advantages for the banking industry, while also posing unprecedented security challenges. In the context of banks accelerating digital transformation and facing more and more security challenges. This issue was mentioned at the discussion session on "Cybersecurity Management in the Current Risk Environment" which brought practical analysis, technology solutions and strategic perspectives to protect data, payment systems as well as strengthen digital trust in the finance - banking industry.
This discussion focused on the main contents including: data security on mobile devices for businesses, identifying internal risks using AI, preventing data leaks in the financial services sector, potential threats in financial traffic, sharing experiences in responding to ransomware attacks...
Mr. Tran Quoc Long, Head of Technical Department of Vietsunshine, shared about the potential risks from encrypted traffic and internal traffic moving sideways, which are the biggest "blind spots" for customer data and payment systems.
Mr. Nguyen Duc Thang, Director of Consulting Department Asia- Pacific of Group-IB, provided a comprehensive picture of the cybersecurity landscape in the era of digital banking. The presentation analyzed the emerging fraud trends as cybercriminals change their tactics to exploit new digital platforms, and discussed the challenge of balancing security and user experience, especially in the context of Vietnam's recently issued Law on Personal Data Protection in 2025.
From the perspective of mobile technology, Mr. Dinh Trong Du, Enterprise Solution Expert, Mobile Devices Division of Samsung Vina, mentioned the trend of convergence of functions between mobile devices and traditional computers. When businesses apply mobile devices comprehensively into operations, challenges of data security, information control and device management become urgent tasks.
The program concluded with an in-depth discussion session moderated by Mr. Vu Ngoc Son, Head of Research, Consulting, Technology Development and International Cooperation, National Cyber Security Association. The discussion session brought together leading experts from banks, technology enterprises and international organizations.
Source: https://vietnamnet.vn/cac-ngan-hang-dang-doi-mat-voi-thach-thuc-ve-an-ninh-mang-2446120.html
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