Resolve complaints and denunciations thoroughly from the grassroots level

In recent times, the Party Committees and authorities at all levels of Quang Ninh have paid attention to leading and directing the work of receiving citizens and resolving complaints and denunciations. Thereby, contributing to ensuring the legitimate rights and interests of the State, organizations and citizens, maintaining political security, social order and safety, and promoting economic development.

The Central Citizen Reception Committee piloted online citizen reception for the first time in Mong Cai City on May 15, 2024. *Photo: Thanh Hoa*

Accordingly, Party committees and authorities at all levels have paid attention to leading, directing, and resolving complicated, pending, and prolonged cases; promptly handling newly arising cases; and paying attention to amending, supplementing, and promulgating regulations on the process of receiving and handling complaints and denunciations. , recommendations, reflections; directing the connection of citizen reception work, handling complaints and denunciations to 3 levels in the whole province in the spirit of "The whole political system participates".

Typically, Ha Long City has taken many positive and proactive measures to strengthen dialogue with complainants in a public and democratic manner. At the same time, it considers and resolves thoroughly and responsibly citizens' petitions, ensuring compliance with current policies and regulations; resolves the matter thoroughly to the end, avoiding frustration and forming hot spots. The City People's Committee regularly reviews and urges units to resolve complaints and denunciations. , ensuring the correct time and procedures as prescribed; organize meetings at least twice a month to listen to units, departments and divisions report on the results of handling petitions, outstanding cases, problems, and propose solutions. Along with that, regularly direct the integration of assessment and review of the progress of handling petitions, complaints and denunciations. of units in regular meetings of the City People's Committee; the Chairman of the City People's Committee directly directs the settlement of complaints and denunciations and sign decisions to resolve complaints and conclude accusations according to authority...

Thanks to that, up to now in the city, the situation of petitions, complaints and denunciations has been There are no outstanding problems, the resolution rate remains stable; the status of petitions and complaints backlog, prolonged reduction, thereby contributing to stabilizing local security and order.

The Provincial People's Council Party Delegation has directed the issuance of regulations and rules on receiving citizens, supervising and urging the settlement of complaints and denunciations. , reflect and make recommendations in accordance with the functions and authority. Notably, the Regulations on the process of receiving and handling petitions, recommendations, complaints and denunciations of organizations and individuals sent to the Provincial People's Council, term XIV, 2021-2026; Regulations on receiving, classifying, transferring to competent agencies to resolve, urging and supervising the resolution of voters' petitions through voter contact activities of delegates of the Provincial People's Council, term XIV, 2021-2026. The Party Committee of the Provincial People's Committee directs the Provincial People's Committee to issue about 30 directive documents each year to improve the effectiveness of citizen reception, complaint and denunciation settlement ; strengthen compliance with administrative procedural laws and administrative judgment enforcement; maintain regular and surprise inspections of citizen reception and complaint and denunciation settlement ; strengthen the processing, resolution and response to citizens' petitions.

District, town and city Party Committees focus on implementing the direction to strengthen citizen reception, complaint and denunciation settlement. ; direct the review, urge the handling and final settlement of a number of complaints and denunciations in the area, especially crowded cases. Many localities have issued directives on strengthening the handling of petitions, complicated and pending cases. Quang Ninh is currently effectively maintaining an online connection system from the provincial citizen reception office to 177 commune-level connection points throughout the province...

Van Don district leaders regularly receive citizens in May 2024. *Photo: Manh Truong*

All provincial-level citizen receptions are broadcast live to the citizen reception rooms of districts, towns, and cities where people make petitions, so that local Party secretaries and People's Committee chairmen can listen and resolve them.

With synchronous and effective participation, the work of receiving citizens, resolving complaints and denunciations In the province, many remarkable results have been achieved in the past time, which have been highly appreciated by the central agencies through inspection and supervision. The strengthening of dialogue with citizens by the authorities at all levels has been focused on, helping the advisory agencies and the complaint handlers to clearly understand the matter, have the right direction and direction, and the settlement results have created high consensus; at the same time, through dialogue, it is also an opportunity for the complainants to clearly understand the provisions of the law, understand the policies and guidelines.

First 6 months of the year, the situation of complaints and denunciations In general, the situation in the province has been stable, no hot spots have been formed, no new complicated incidents, no crowds have arisen, causing instability in security, order and social safety. In particular, the Provincial People's Committee has continued to maintain relationships and proactively coordinate with central agencies, especially the Central Citizen Reception Committee and the Government Inspectorate . Thanks to that, the Head of the Central Citizen Reception Committee chaired the working group of the Government Inspectorate to work directly in Quang Ninh. Through the work, the working group has worked with the province to resolve difficult and problematic issues, encouraged and persuaded citizens to comply with the State's laws and regulations, and not to continue to complain and denounce. , recommendations, and reflections beyond the level, prolonged. Thanks to that, the number of citizens, the number of cases, and the number of large groups of citizens coming to the citizen reception offices and citizen reception places of state administrative agencies at all levels in the province decreased compared to the same period in 2023; the number of petitions received and processed, the number of complaints and denunciations under authority also decreased compared to the same period.

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