Touch screens on cars are causing many inconveniences for users.

Information displays, large touch screens for entertainment, more beautiful interfaces, fewer buttons... are new features that car manufacturers are applying to many car models in recent years. Because most car manufacturers believe that a digital cockpit with digitized functions on the touch screen will attract customers when choosing to buy a car. However, according to the initial car quality study just published by JD Power, this approach is no longer suitable.

The infotainment system as well as some functions integrated into a touch screen are having more problems than other parts of a new car in the early stages of use, showing that users are being overloaded with technology, causing more annoyance than impression.

The overall number of infotainment issues has improved over last year, but touchscreens still dominate the list of top automotive disappointments. The concentration of features like climate control on touchscreens may seem modern and sleek, but they are distracting and time-consuming because of too many actions instead of just pressing or turning physical buttons like before.

“While customers find larger touchscreens visually appealing, the integration of so many functions in the vehicle causes a lot of inconvenience and even frustration on the part of the user. Customers have to touch and swipe across multiple windows to access key vehicle functions such as climate settings, air conditioning levels, and even open the windows,” explained Frank Hanley, senior director of automotive evaluation at JD Power.

Touch screens on cars are causing many inconveniences for users - Photo 2. — Touchscreens still dominate the list of top disappointing car features. Photo: BH

Returning to physical buttons for key features could help alleviate these complaints and improve the user experience, notes Frank Hanley.

In addition to screen issues, according to JD Power, car users are also experiencing inconveniences related to the design of cup holders on some new car models. More and more drivers carry reusable personal water bottles, coffee pots and many types of strangely shaped containers... however, the design of the holders for these parts in their cars has not kept up. JD Power said there is an increase in complaints about cup and bottle holders in cars not being suitable for actual use, a seemingly small problem but showing that car manufacturers are still unable to meet the needs of users.

Source: https://baonghean.vn/man-hinh-cam-ung-tren-o-to-dang-giay-ra-nhieu-bat-tien-cho-nguoi-dung-10301541.html