Manulife Vietnam pays nearly 4,000 billion VND in insurance benefits in the first 6 months of 2025

In the first 6 months of 2025, Manulife Vietnam achieved positive business results, while paying nearly 4,000 billion VND in insurance benefits to customers.

Profit after tax reached 591 billion VND

Despite market fluctuations due to the impact of tariff information, in the first 6 months of 2025, Manulife Vietnam still maintained positive growth momentum, recording impressive business indicators thanks to a reasonable investment strategy and a sustainable business foundation.

According to the financial report for the first 6 months of 2025, Manulife Vietnam's after-tax profit reached VND591 billion, total assets reached nearly VND145,000 billion, up 6% over the same period last year. With a charter capital of VND22,220 billion, Manulife Vietnam continues to lead the life insurance industry in terms of capital scale.

Not only maintaining financial efficiency, Manulife continues to demonstrate its role as a practical companion with customers facing life's risks. Specifically, the company has paid nearly 4,000 billion VND in insurance benefits to customers in the first half of 2025. Most recently, in the shipwreck accident in Ha Long, the insurance company quickly decided to pay more than 9.2 billion VND to the families of 6 unfortunate customers, contributing to helping families overcome difficult times.

Product innovation, continued digitalization to better serve customers

In accordance with Decree 46 and to meet customers' increasingly diverse needs for insurance products, Manulife has introduced the "Green Solution Quartet" including: Green Dream - education accumulation solution, Green Future - multi-purpose financial solution, Green Shield - critical illness insurance, and Green Backup - medical subsidy insurance.

With the message "Choose Green for Health", these products are the result of the company's thorough and in-depth research on trends related to finance, health, medicine, etc. in an effort to add practical protection benefits for customers. In addition to high flexibility and competitive fees, the "Green solution quartet" is also designed to be transparent and easy to understand. In particular, the company also simplifies the language used in the insurance contract, increasing the intuitiveness so that customers can easily grasp the information.

With a commitment to constantly listen to customers' opinions and take timely actions, since January 2025, Manulife Vietnam has launched the M-PS customer feedback system, allowing customers to measure satisfaction at each touchpoint quickly and effectively. The insurer also commits to contact customers with negative experiences within 48 hours of receiving feedback to make efforts to resolve problems.

In addition, to meet customers' online chat needs, the 'Manulife Live Chat' chat feature has been integrated on the My Contract page and Manulife Vietnam application, allowing customers to connect with company staff anytime, anywhere to receive instant support. At the same time, the company continues to improve the insurance benefits settlement process by applying automation technology to shorten processing time, launching an online document supplement portal to help customers submit documents quickly, conveniently and safely.

Prioritize the development of a team of professional consultants

In the context of insurance playing an increasingly essential role in the health and finances of millions of Vietnamese families, Manulife is deeply aware that investing in a team of professional, dedicated and knowledgeable consultants is a prerequisite to building and strengthening customer trust.

In the first half of 2025, Manulife Vietnam pioneered the implementation of essential public health knowledge training for consultants through a cooperation program with the Vietnam Young Physicians Association and the Institute of Preventive Medicine and Public Health of Hanoi Medical University.

Specifically, the program focuses on providing knowledge about common infectious and non-communicable diseases such as diabetes, cardiovascular disease, stroke, and cancer - the causes of most insurance claims today. In addition to theory, consultants are also instructed on how to read and understand test results, and consult on health issues related to insurance benefits, thereby applying them to practical consultation.

This is a strategic move towards developing a team of professional 'new generation' consultants with basic understanding of finance and community health, meeting the increasing demand for healthy living, while ensuring customers find the most optimal protection solutions.

The company has opened a high-end office MClass Saigon in the heart of Ho Chi Minh City and put into operation the first MAC agency office in Hung Yen . The expansion of presence not only supports the activities of consultants in the areas, but also helps professional insurance services to reach closer to local people.

With a strong financial foundation and a strategy focused on customer experience, Manulife Vietnam is pioneering innovations in the insurance market. The business results for the first half of 2025 reflect the company's efforts in building transparent, professional insurance services that meet the diverse needs of the people.

Source: https://nld.com.vn/manulife-viet-nam-chi-tra-gan-4000-ti-dong-quyen-loi-bao-hiem-6-thang-dau-nam-2025-196250818173558971.htm