Vietcombank leads the 2023 Vietnam Banking Satisfaction Ranking

Vietcombank rises to the top of the Vietnam Customer Satisfaction Ranking for Banks 2023.

Vietcombank has been firmly asserting its position as the number 1 bank in Vietnam.

Decision Lab - YouGov's exclusive partner in Vietnam has just announced the Vietnam Bank Satisfaction Ranking 2023. Accordingly, Vietcombank has risen to the top of the ranking with a score of 86.2. The ranking is based on the positive satisfaction index of YouGov BrandIndex, a brand health monitoring tool that collects data daily from more than 350 brands in Vietnam. This is the result of more than 40,000 consumer surveys in 2 years through this tool. If last year the highest satisfaction score was only 77.3, this year it reached 86.2 thanks to banks' efforts to improve the quality of their services and products. This means that 86.2% of Vietcombank's customers are satisfied with the bank for the services and products they are using. BIDV ranked second and Techcombank ranked third. Up 4 places compared to 2022, Vietcombank continues to affirm its solid foundation for a strong and standard brand, the most prestigious bank in Vietnam, worthy of the title of No. 1 bank in Vietnam. At the end of the second quarter of 2023, Vietcombank continues to affirm its No. 1 position in the market with outstanding business results. Credit quality is effectively controlled, the bad debt ratio is only at 0.83%; the bad debt provision ratio continues to be maintained at a high level (~ 386%). Pre-tax profit in the second quarter continues to lead the market, reaching VND 9.2 trillion (up 25% over the same period in 2022). Vietcombank continues to pioneer in reducing interest rates to support customers with interest rate support programs with a scale of up to VND 1.8 trillion. Notably, in the second quarter of 2023, Vietcombank was assessed by the Ho Chi Minh City Stock Exchange as one of the 20 enterprises with the best sustainable development index in Vietnam. This achievement is a recognition of Vietcombank's continuous efforts in its commitments to join the Vietnamese Government in implementing the sustainable development strategy, promoting transparency, responsibility and creating common values for the community. With outstanding business results, a strong shift in governance according to best practices, information transparency and quality of investor relations (IR - Investors Relations)... Vietcombank has been firmly affirming its position as the No. 1 bank in Vietnam, gradually reaching regional and world levels.

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